CJ Johnson
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Neueste Aktivität von CJ Johnson-
Please make ALL metrics and attributes from the Support Default dataset available on SLA dataset
I am very, very tired of trying to build incredibly basic things for SLA charts, to find that key components were left out of this dataset. There's no reason, at all, for these things to be exclude...
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Fix the audit log as soon as possible.
Feature Request Summary: The audit log is not recording changes to automations correctly. This needs to be fixed, as soon as possible. Description/Use Cases: Currently, the audit log leaves out ...
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Let me update Form Conditional Logic via the API
Feature Request Summary: I need to be able to make mass changes to conditional fields with certainty that the correct selections are in place. I need to be able to delete and re-apply changes qui...
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Please give us a tool to replace old "Clickable Ticket ID" attributes now that this is supported.
Explore did not originally allow you to click through on a ticket id to a ticket. There was a workaround, that involved creating a custom attribute, and turning on html interpretation, to get this ...
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Please Fix the Workflow for Turning on Chat for Agents
These are the steps I have to take every time I need to add an agent to Chat. 1. Go to agent profile. 2. Add them to the group/chat department you want them to be in. 3. Under "Role" click "Open in...
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How are you reporting on FRT?
What does Zendesk suggest if you have a weekly reporting cadence, in the event that on average, tickets take longer than a week to solve out? I'm getting back results that my agents had no FRTs usi...
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DATE_FIX_FIRST returning no results.
BeantwortetHi Folks, I'm completely stumped on why I can't get values to return for this formula. It should return the first timestamp where an agent updated with a public comment: IF [Comment public] = TRUE ...
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Please, please please - fix the bug with safe_update and the ruby client.
This is a huge problem with the ruby client that has had an open bug about this: https://github.com/zendesk/zendesk_api_client_rb/issues/420 Safe_update *does not work* if you use the ZD api ruby ...
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"Last assignment to resolution time (min)" returns negative time length, cannot work as written
Feature Request Summary: Please build a functional attribute for Last Assignment to Solved. The current one cannot work properly due to how the formula was designed. Description/Use Cases: The...
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Zendesk Outage Follow-up: How can we tell what tickets were affected?
Hi Zendesk, In light of the announcement that "unprocessed emails that failed to create or update tickets between September 6 16:47 UTC to September 13 16:12 UTC" were restored today, how can we id...