CJ Johnson
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Neueste Aktivität von CJ Johnson-
I was looking for this too! I think that "metrics as rows" will get you most of what you want. That lets you have those top column metrics, as rows, effectively turning the report on its side. I wa...
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It's been 9 years and this hasn't been updated to show if it's considered, on the roadmap, not planned, anything. Any chance of getting some sort of idea if this will ever be possible? Has anyone w...
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Hi Elaine,Try it again with "Tickets Created" as the Metric and end user replies as the attributes, and you should get 0s across the board. My request that end user replies be included in the Defau...
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@... That doesn't help me unfortunately, I mentioned I was asking about the Support Default dataset. You cannot use the End User comments very effectively at all in the Updates dataset, because it ...
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I think you could get around this by setting up like: Delivery::Delivery > Where is My Order?, but I agree that an out of the box solution that showed the previous selections would be easier to mai...
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Is there any plan to include an "end-user replies" in the Support Default dataset? It seems extremely strange that it's not available in this one.
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It would be awesome if this page linked to the resource that defines the built in attributes. I just can't find it anywhere on the site anymore, and it's pretty vital for writing formulas.
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I hit this constantly as well. Sometimes, refreshing the tab is all it takes, especially if you've narrowed the data way way down and it's still timing out. The other workaround I can recommend, is...
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I agree with Trista, and I'm not sure the article linked actually touches on this issue. If the ticket *already* has a CSAT, say a negative CSAT that re-opens, whoever is assigned to the ticket nex...
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Agreed, this makes sharing a report with a group a nightmare, as every single person in the group will get an email, that you cannot even customize to make it clear why you are sharing it with them...