CJ Johnson
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Actually, Dave, the screenshot doesn't. The screenshot pretty specifically shows a dropdown where we can see Messaging is not even an option, so maybe you want to fix that too.
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No more than 6,000 concurrent visitors with 300,000 total visitors per day Is this directly on the help center, or does this visitor limit apply to anywhere the widget is embedded? Is it on the...
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Messaging tickets conversations created when agents are offline are sent to the Unassigned tickets view or the agent’s Group view. There's no such thing as "the agent's Group view", and tickets c...
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I cannot for the life of me figure out how to add in a flow step with options. It's never presented in the flow panel and there's nothing to "add" options anywhere that I can. What am I missing?
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or include multiple branches based on customer responses This is exactly what I want to do, but this article doesn't seem to cover it and I cannot find any options whatsoever to indicate how I a...
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"However, the trigger’s old behavior is restored, meaning that only the requester is emailed. " This is very confusing. Isn't this the NEW behavior? On the article Understanding suppression of CCs ...
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@... support did get back to me, and they told me the complete opposite of your post. I was told that it is not possible on the follower experience, OR the original experience, to send a CC'd user ...
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How do you rollback so that you actually can send an email notification to both the requester and CC's on a ticket though? The trigger in question was set up long before the follower experience wit...
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Yikes!Doesn't this suggestion:Literally end up breaking all those notifications, because of this issue? https://support.zendesk.com/hc/en-us/articles/360056731174Why would this be the recommended c...
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"For example, you can create a group of agents who handle specific channels, such as messaging" How can I do this? There's nothing in group settings that allows you to use a group to restrict acc...