CJ Johnson
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This is marked "Answered" but there's no answer pinned, and it's a feature request. Does this mean this will not be considered?
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Hi Sarah, It depends on what you mean by exporting tickets. If you don't need every single comment, just the first message and ticket fields, it's possible, but it's trickier than the built in meth...
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+1 to this as well, the number of times I have cmd+click'ed queries trying to do this is very high.
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Flair Customer Support It looks like when Zendesk switched over to Messaging, they changed all the article URLs and removed older comments. I couldn't find Lou's comment, which is probably what I u...
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Agreed and desperately wanting this, as well as the Country info, made available again to agents.
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Just curious, what happens if they don't? Like, what if they have a power outage mid-conversation? What happens to the chat? Agents must end all chats before logging out.
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@Walter Bellante -- For me, this is not really an implementation that is useful, because: 1. It's only in a beta product that not everyone can even use. 2. The beta has no scheduling features, so y...
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Karen Hynes You have not answered the question being asked over and over again here. What is the timeline? Do you understand that this reporting not being available, affects the customer's ability ...
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Hi Caroline, "The wrong agent is attributed as the Actor where macros add tags that fires a trigger. CJ, for this specific scenario can you help me understand who's attributed as the Actor? And wh...
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Brett Bowser Could you please update on the status of this feature?