CJ Johnson
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Update: I have a working solution for my comment above! First, I totally didn't realize that Fikri had already posted what I asked about above. Minus that final bracket, it's a perfect working code...
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Agreed and desperately wanting this, as well as the Country info, made available again to agents.
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Is this possible to do without requiring a drop down field to have something selected? I want to require an attachment on a form that doesn't have any drop downs.
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What roles have permissions to redact? Where are these permissions set?
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This dataset doesn't seem to exist? On the Choose a dataset page, click Support > SLAs > Support: SLAs, then click New query. Query builder opens.
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The Update - Timestamp Attribute appears to be missing from the Dataset for Support Updates. I'd love to know how this is calculated, as I'd like to make one that drops off the seconds from this ti...
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This would be a fantastic addition. It doesn't make sense in my mind, that I can build triggers based on the presence of a comment string, but not in reports. I'm working around this by creating tr...
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Just curious, what happens if they don't? Like, what if they have a power outage mid-conversation? What happens to the chat? Agents must end all chats before logging out.
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Hi Chris, If I am a viewer, I can't edit Dashboards *or* queries though, which is a problem. I end up having to get screenshots from people who want to ask questions about a specific query on a Da...
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+1 to this, it's very jarring and unexpected. I would like to see the same thing happen when I hit cancel in that pop up, that happens when I hit cancel while the query is generating, that it displ...