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So, how do we request this as a supported feature? You've marked this "answered" but there's a clear, huge demand for this.
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One thing that may bite you as well -- you should also be aware that "Solved Tickets" on the Updates History dataset is a known bad metric that returns bad data. There's a workaround formula you ca...
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@Christopher Kennedy I just checked multiple conversations, and not a single one had the chat ID in that API endpoint. 🤔 I specifically copied and searched for the ID to be sure. Any other suggesti...
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Hi Christopher Kennedy Can you explain a bit more on how to do this? I'm looking at a ticket audit from a chat and despite the chat ID being present in the comment on the ticket when the events vie...
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So, to get *only* the first time the timestamp was pending, you'll want to use DATE_FIRST function. However, the second problem is unsolvable. Zendesk is aware of this issue and has told me they k...
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The product is completely un-adoptable until this feature is added. Not being able to block abusive end-users is not an option.
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Hi Ezgi, For my organization, I would make a separate trigger, set up like below to get emails flowing for ticket updates. If we assume your agents set to tickets to pending, and tickets only switc...
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Ezgi Filazoğlu I think the part that's causing problems is that Ticket is Created, and Ticket is Updated cannot both be requirements, that's why it's not firing. If you remove "Ticket is Updated", ...
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Still broken to this day.
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Did you "pin" the bookmark? There's a pushpin icon you can select to set it to load with that bookmark in place. If you don't pin it, it will be unselected by default, and also hidden, so it would ...