CJ Johnson
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Can you provide us any tools or suggestions to find all triggers and automations that may be impacted by this? This is going to require a lot of manual review, otherwise.
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Removing this feature would be an absolute dealbreaker. Zendesk Support has repeatedly advised us to put filters on Dashboards, not reports, to keep reports from timing out. This means that bookmar...
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Over a year ago this was marked "Planned" but there's been no updates at all from Zendesk in this time in the thread. Is this still planned? It is incredibly frustrating to see that even requests w...
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* It is not documented anywhere that triggers take up to 5 minutes to fire for the first time. This has been bitten me multiple times in the past (hopefully I've ingrained this by now!). I would lo...
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Drill in appears to be completely missing as a feature on the beta. Is this an intentional change? Opening a report to full size also appears to be gone, is this something that is planned to return...
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This article is incorrect. The question states, "including all the ticket details such as comments or email addresses " -- This absolutely is not possible in Explore. You cannot get all comments in...
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Agreed and desperately wanting this, as well as the Country info, made available again to agents.
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@Walter Bellante -- For me, this is not really an implementation that is useful, because: 1. It's only in a beta product that not everyone can even use. 2. The beta has no scheduling features, so y...
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Karen Hynes You have not answered the question being asked over and over again here. What is the timeline? Do you understand that this reporting not being available, affects the customer's ability ...
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Hi Caroline, "The wrong agent is attributed as the Actor where macros add tags that fires a trigger. CJ, for this specific scenario can you help me understand who's attributed as the Actor? And wh...