
CJ Johnson
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Neueste Aktivität von CJ Johnson-
Repost: Feature Request: Give Admins Ability to Change Agent Status
BeantwortetThis is a re-post of the closed, locked feature request "Feature Request: Give Admins Ability to Change Agent Status " . This is still not possible, despite the promises in the top comment: Zendesk...
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Reports Automatically getting Filter on New Report
Hi, Starting today I am seeing filters pre-added and filtered on reports when I go to build them. This is not helpful for my workflow as I don't use that metric for filtering, and now need to warn...
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Please Announce System Wide Major Changes to Accounts
I was told by Support that I had to write a feature request for this, so, okay. Feature Request Summary: If you make a major change to the interface and functionality of the ticketing system for...
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New Feature, no release info?
Hi, I'm seeing a new filter option inside tickets. This wasn't announced anywhere that I can find, and according to release notes, no changes were made to support in months. Yet I see a change. Can...
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Capture changes to Dynamic Content in Audit Log
Another missing chunk to audit logs -- Dynamic Content creation, deletion, and modification are completely untracked. This needs to be tracked. This is a very easy way for someone to maliciously ch...
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Cab you stop spamming me with emails about bribes to post reviews on G2?
Hi Zendesk, I would really appreciate it if you would stop spamming me to try and bribe me into leaving you reviews on third party sites. I find it frankly unethical and manipulative, and I'm prett...
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Tip: How to Calculate a Less Wrong Missed Chat Wait Time
The Chat Wait Time metric incorrectly calculates the wait time a chatter spent waiting in chat for Missed chats. This means it returns the amount of time from the last message sent, to leaving the ...
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Tip: Breaking Down Missed Inbound Chats
I'm not sure why Zendesk deleted this tip I wrote previously, but I keep backups of everything, and figured I'd put it back up, since this is still something people are asking about chat, and seems...
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Major Problem with SLAs, Anyone Have a Workaround? Email Replies from user not on ticket.
When you have SLAs for First Reply Time, and Next Reply time, and a user replies to a ticket from a different email than the one they sent the initial message on, their message is an internal note,...
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Add Submit A Request for Agents
BeantwortetThis article is closed out: https://support.zendesk.com/hc/en-us/community/posts/4409222573722-Add-Submit-A-Request-for-AgentsAll the links from Zendesk employees to the new feature and how to use ...