CJ Johnson
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Neueste Aktivität von CJ Johnson-
Can I share a Preview Link for an Article?
Hi, I have a situation where I'd like to be able to make changes to an article, and share the "In Progress, Preview" link version of the article with someone. Even if that person is a full admin, t...
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Please give us a way to fully disable the "Phishing Risk" feature.
AbgeschlossenFeature Request Summary: The phishing risk feature added by Zendesk cannot be turned off, and is adding incorrect, alarming messages to thousands of tickets. Description/Use Cases: Like many org...
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Groups pages allow you to change roles?
When trying to change the members of a group, I found that the new groups page will only let me mass change the role of the agents in the group, not add or remove members to the group en masse (unl...
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Last Assignment to Resolution Time Stamp Bad Results
The Last Assignment to Resolution time returns bad results. The line highlighted is an outbound ticket, assigned to the agent who made it, and was solved the same day. The report says nobody was as...
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How Do I Reference a Field that has the same name as another field?
BeantwortetHi, I'm trying to report on a field. It was made in 2014, as was an identical field with the same name. These fields are used on two different forms, I do not want to alter the fields in any way if...
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ZAT theme preview returns different than actual site.
I am trying to dynamically change out the text on the attachment field. I already do this on multiple other forms successfully. The only form with this issue seems to be the default form. I just do...
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Tag phishing_risk_zendesk on tickets, no rules for this
Hi folks, I'm seeing a tag be added on ticket creation, that there are no rules for in rule analysis, and just started appearing today. I have no idea why or what it means, is this part of a new re...
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Please let me see the original .eml file in suspended
Feature Request Summary: Zendesk obscures and hides the vast majority of details on suspended tickets. I would like the .eml file to be available so that I can see enough information about the su...
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Please undo the change that opens the chat constantly now
Feature Request Summary: Please do not open the support chat window by default on every single page in the admin center. Ideally, it should never open by default on any page, in my opinion. Des...
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Update to Prebuilt Dashboard Incorrectly Calculating Results On Agent Updates Tab
Hi folks, I noticed a wild discrepancy when I looked at the prebuilt Support dashboard. On the Agent Updates tab, the “Tickets Created” KPI, is being excluded from “Ticket Created” filters, and ...