CJ Johnson
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Posts
Stimmen zur Aktivität von CJ Johnson-
Bring back quick assign to Agent Workspace
AbgeschlossenBefore Agent Workspace, there was an option to assign a ticket that was available next to an agent's name and avatar on the comments they had made on a ticket. This made is extremely easy to assign...
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Revision History for Macros
I would love to have the same kind of revision history that triggers have, for macros as well. It's very difficult to figure out how a macro has changed over time, who updated it, etc. Having this ...
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Let me re-assign dashboard ownership
I would like to be able to hand over ownership of a dashboard. For example, if I am a backend builder, I shouldn’t be the owner of the dashboards I build out for each team lead. I’d like to have te...
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Feature Request: Give Admins Ability to Change Agent Status
Hi, Reviving the closed thread about this as this is still not a feature and there's now no avenue to follow-up. The last message from Zendesk on this was"This is something in Explore that we have...
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Feature Request: Macros, Triggers, Automations in Explore
Feature Request Summary: I would like to be able to see data related to triggers, macros, and automations in Explore. Description/Use Cases: It would make it a lot easier for teams to review mac...
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Please undo the change that opens the chat constantly now
Feature Request Summary: Please do not open the support chat window by default on every single page in the admin center. Ideally, it should never open by default on any page, in my opinion. Des...
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HEIC Attachments in Preview
This was a request before that was archived but I'd also love to see it still, it would be immensely helpful. Here's the original request which sums it up very nicely: Hello - HEIC seems to be...
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Track up/down votes by translation article
I'm not really sure if you'd consider this Guide, Explore, or API, but it applies to all three, so I'm going with the source of the data, Guide, as my Feedback choice. Feature Request Summary: Ze...
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The "Role" should be a column on the new Team Members redesigned page and Filters
AbgeschlossenHi Folks, Love the redesign, but this once again creates a lot of confusion and problems because you have multiple things in Support called a "role". You've labeled the custom roles as roles, but ...
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Give me a way to find all the queries using a custom attribute
Situation: You have a custom attribute that excludes a bunch of tags from reporting, pretty normal. You need to add a new tag in, also pretty normal.When you add the tag to the custom attribute and...