CJ Johnson
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This is happening again and there is still no announcement.
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Chris Wooten Not implemented yet. There's some chatter on the "new" Dashboard builder around this, but they have made it clear they expect you to re-build every Dashboard on the "new" Dashboard bui...
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Very cool to find out that once more, I've been promised that a pain point we have, has a feature "definitely" coming, only to be told like a full year later that no, it's never been on the roadmap...
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You would think, Julio Cesar but since I have had to argue with multiple Zendesk staff members as well as community members about this, in multiple threads on the site, who insist I can use feature...
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It might be good to make it more clear that this is not available to anyone using Live Chat, as Omnichannel Routing is not a feature that can be turned on, if you use Live Chat.
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Karen Hynes You have not answered the question being asked over and over again here. What is the timeline? Do you understand that this reporting not being available, affects the customer's ability ...
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Hi Gab, Can you please take this request into consideration in the future? My problem had nothing to do with you toggling it off again and that being "confusing".
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Unfortunately, it's not relevant. That announcement does not apply to any account using Live Chat, so we don't get that feature.
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It's not happening today which is extra infuriating. I was seeing a "ticket created" and a time span of the last thirty days filter pre-added to all reports on the default set yesterday.
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Agreed! I use the workaround but the workaround is quite complicated and if you have many forms that need requirements, it gets messy and confusing in the code as well. I would love to see this sup...