CJ Johnson
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Over a year ago this was marked "Planned" but there's been no updates at all from Zendesk in this time in the thread. Is this still planned? It is incredibly frustrating to see that even requests w...
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* It is not documented anywhere that triggers take up to 5 minutes to fire for the first time. This has been bitten me multiple times in the past (hopefully I've ingrained this by now!). I would lo...
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Agreed and desperately wanting this, as well as the Country info, made available again to agents.
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Karen Hynes You have not answered the question being asked over and over again here. What is the timeline? Do you understand that this reporting not being available, affects the customer's ability ...
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Hi Caroline, "The wrong agent is attributed as the Actor where macros add tags that fires a trigger. CJ, for this specific scenario can you help me understand who's attributed as the Actor? And wh...
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So, how do we request this as a supported feature? You've marked this "answered" but there's a clear, huge demand for this.
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Suggestion for others who are losing hours and hours of time due to this -- you can clone a dashboard, and select "also clone reports, and also clone the dataset". Then, go to the settings page and...
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Can you clarify what is different about detecting the language in this feature, vs people not using this? How is this different from the email-based language detection that Zendesk uses for all acc...
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Salvador Vazquez Are there any updates on this issue? The last update was nearly a year ago, to say there's no plans for this. This is the #10 most upvoted feature without a decision made about it.
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This is apparently an intentional change made by Zendesk. As of August 4th, you are no longer allowed to use placeholders at ticket creation, for tickets submitted by end-users. The only way to fin...