Peter Hochstrasser

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Change the Welcome Email Subject Line

For the recent supporters of this Feature Request, pls. also review this related Feature Request:Feature Request: Brandable Welcome, Verification and Change Password Mails Thx, Peter

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• Peter Hochstrasser
• Erstellt 8. Juni 2023 10:11
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Multi Brand Host Mapping

Hey Paul McCabe Yes you can. This is just a DNS setup; you define a CNAME in DNS that points to the Zendesk brand instance - in your case above, probably overthruster.zendesk.com and yoyodyne.zende...

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• Peter Hochstrasser
• Erstellt 9. Mai 2023 06:51
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1. Support
2. ...
3. General questions and issues about tickets
4. Can I stop a ticket from closing after 28 days?

Sorry to say, but this is so typical for Zendesk!We bill some support tickets, and we bill them monthly. The longest months sport 31 days here in Europe, and I heard that that's the same in the US ...

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• Peter Hochstrasser
• Erstellt 22. März 2023 08:32
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1. Community
2. Deutsch Community
3. Mailversand aus Zendesk Support teilweise fehlerhaft

Für alle, die eMail Archive nicht sehen: Das ist Teil der Enterprise Lizenz. In Pro fehlt's.

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• Peter Hochstrasser
• Erstellt 28. Februar 2023 15:25
• 0 Stimmen

1. Email
2. Getting started with email
3. A complete guide to understanding email in Zendesk - Part 1: How the email channel works

Hi Howie Paul As Rafael Santos points out, that can be done. We use a standardized scheme for customers opting for application support, which works like this: our standard support is at support@ou...

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• Peter Hochstrasser
• Erstellt 28. Februar 2023 15:18
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1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Brandable Welcome, Verification and Change Password Mails

Hi Max McCal In addition to the public mails, there are also internal mails, like those notifying followers of their tickets. Those, at this time, do not contain a link to the ticket, just the plai...

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• Peter Hochstrasser
• Erstellt 20. Februar 2023 13:58
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Why do Zendesk support make it so hard?

Yes. Exactly. 

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• Peter Hochstrasser
• Bearbeitet 19. Februar 2023 06:53
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Why do Zendesk support make it so hard?

Simon Forslund Ommmm. Calm down. And, naturally, welcome to the club. As you have seen in Josh's post Bring back email/phone support - nobody likes Z Bot, other customers are feeling the problems t...

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• Peter Hochstrasser
• Erstellt 2. Februar 2023 14:21
• 1 Stimme

1. Chat
2. ...
3. General questions about live chat
4. How do I enable or disable live chat or messaging in my Zendesk account?

Is there a specific reason that you call this chat in Zendesk agent client, and web widget in the channels, while there are chat triggers?Seems to be an inconsistency.

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• Peter Hochstrasser
• Erstellt 19. Januar 2023 08:51
• -1 Stimmen