
Peter Hochstrasser
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Peter Hochstrasser hat einen Kommentar hinterlassen
Is there a specific reason that you call this chat in Zendesk agent client, and web widget in the channels, while there are chat triggers?Seems to be an inconsistency.
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Peter Hochstrasser hat einen Kommentar hinterlassen
Good one, Josh!
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Peter Hochstrasser hat einen Kommentar hinterlassen
Hi Carolline How about "- Reset -" in the list above?
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Peter Hochstrasser hat einen Kommentar hinterlassen
Looking forward to it, Gary Beichler.
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Peter Hochstrasser hat einen Kommentar hinterlassen
Hi Deniz Gøgenur No, this is not translated. This is sent by the back end, and the back end has no means to know for sure what language the user actually has selected. Thus, this text is sent in an...
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Peter Hochstrasser hat einen Kommentar hinterlassen
So, finally, we have been able to procure Lovely Views, and I can't imagine how I managed without them, even after just a few days of usage. That is money well invested - and Lovely Views is not ex...
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Peter Hochstrasser hat einen Kommentar hinterlassen
Hi Chuck P Please keep in mind what happens when you save a change to a user: First, the actual user record is saved, and then, the changed user record is submitted to the federated fulltext search...
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Peter Hochstrasser hat einen Kommentar hinterlassen
Hi Chuck What you are looking for is side-loading, however, it seems that User Identities so far are not side loadable.Please refer to this document for details:https://developer.zendesk.com/docume...
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Peter Hochstrasser hat einen Post erstellt
How to import tickets into Zendesk using the API
I recently moved our brand in a multibrand Zendesk instance to our own instance. We use our closed tickets as a knowledge base (did we have this error already? etc.), so we needed to import a lot o...
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Peter Hochstrasser hat einen Kommentar hinterlassen
After having migrated from my legacy (2016) Zendesk instance to a brand new one, I have even more feedback on the Admin Center: Contrary to some clever Apps (like Lovely Views or Shredder), the Adm...