
Peter Hochstrasser
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Peter Hochstrasser hat einen Kommentar hinterlassen
For the recent supporters of this Feature Request, pls. also review this related Feature Request:Feature Request: Brandable Welcome, Verification and Change Password Mails Thx, Peter
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Peter Hochstrasser hat einen Post erstellt
Feature Request: Make Support Default Role configurable
What's the problem with default role Contributor? Every time I add an employee to our Zendesk staff entries, (s)he gets to be a Contributor. That role is deprecated, and Zendesk even says so. If Ze...
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Peter Hochstrasser hat einen Kommentar hinterlassen
Hey Paul McCabe Yes you can. This is just a DNS setup; you define a CNAME in DNS that points to the Zendesk brand instance - in your case above, probably overthruster.zendesk.com and yoyodyne.zende...
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Peter Hochstrasser hat einen Kommentar hinterlassen
Sorry to say, but this is so typical for Zendesk!We bill some support tickets, and we bill them monthly. The longest months sport 31 days here in Europe, and I heard that that's the same in the US ...
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Peter Hochstrasser hat einen Kommentar hinterlassen
Für alle, die eMail Archive nicht sehen: Das ist Teil der Enterprise Lizenz. In Pro fehlt's.
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Peter Hochstrasser hat einen Kommentar hinterlassen
Hi Howie Paul As Rafael Santos points out, that can be done. We use a standardized scheme for customers opting for application support, which works like this: our standard support is at support@ou...
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Peter Hochstrasser hat einen Kommentar hinterlassen
Hi Max McCal In addition to the public mails, there are also internal mails, like those notifying followers of their tickets. Those, at this time, do not contain a link to the ticket, just the plai...
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Peter Hochstrasser hat einen Kommentar hinterlassen
Yes. Exactly.
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Peter Hochstrasser hat einen Kommentar hinterlassen
Simon Forslund Ommmm. Calm down. And, naturally, welcome to the club. As you have seen in Josh's post Bring back email/phone support - nobody likes Z Bot, other customers are feeling the problems t...
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Peter Hochstrasser hat einen Kommentar hinterlassen
Is there a specific reason that you call this chat in Zendesk agent client, and web widget in the channels, while there are chat triggers?Seems to be an inconsistency.