Peter Hochstrasser

1. Community
2. Developer - Zendesk APIs
3. How to import tickets into Zendesk using the API

Hi Gary BeichlerAny news from the API documentation regarding attachments?

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• Peter Hochstrasser
• Erstellt 30. Oktober 2023 16:03
• 0 Stimmen

1. Community
2. Developer - Zendesk APIs
3. How to import tickets into Zendesk using the API

Hi Gauri Pandit I migrated from Zendesk to Zendesk, which made some things a bit simpler. What do you mean by "bulk attachments"?In Zendesk, you have an arbitrary number of attachments per comment ...

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• Peter Hochstrasser
• Erstellt 30. Oktober 2023 16:03
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing the discontinuation of select Built-By-Zendesk apps

Sorry, Kittle Kolson, but what consistency vision are you guys talking about? I just point out the utter chaos you call a user management UI for Support these days. For once at least, the past has ...

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• Peter Hochstrasser
• Erstellt 18. Oktober 2023 03:55
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing the discontinuation of select Built-By-Zendesk apps

Hi Lisa Just saw your comment. You present a picture story of what I said in written form only, but you have not addressed the multiple redactions that occur in the ticket if you use the redacti...

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• Peter Hochstrasser
• Erstellt 18. Oktober 2023 03:52
• 0 Stimmen

1. Community
2. Developer - Zendesk APIs
3. How to import tickets into Zendesk using the API

Hi Origin- Abdelhameed It's all a matter of sequence. In your case, first create the environment, like custom fields, only then import the tickets.You can easily find the IDs of these fields once t...

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• Peter Hochstrasser
• Bearbeitet 16. Oktober 2023 05:39
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to set Requester:Organization from Triggers

Anyone wants to bet on how many more birthdays this request will receive in the comments? 10 would be nice, but I think that's just too quick to really hope for. BTW: is the "official commenter" ab...

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• Peter Hochstrasser
• Erstellt 10. Oktober 2023 04:05
• 1 Stimme

1. Apps and integrations
2. ...
3. Extending Zendesk
4. Creating webhooks to interact with third-party systems

Hi Caroline Scott It would be best if you find a way to do this in Zendesk using built-in functionality (Yes, that's me who uses lots of webhooks and API scripts to implement things Zendesk has "fo...

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• Peter Hochstrasser
• Erstellt 5. Oktober 2023 15:14
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Possibility to Change Ticket Subject if email subject is amended by end-user

Hi Charmel Pace In your specific case, your suggestion makes sense. However, in the usual case, i.e. with standard mail subjects, this creates the usual subject problem with replies: Hello Re.: Hel...

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• Peter Hochstrasser
• Erstellt 3. Oktober 2023 10:05
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1. Agent guide
2. Ticket management
3. Managing tickets in bulk

Hi Nikita Did your colleague try to - use another browser - use a private tab or window? If he does and still has the same problem, can you let him log into Zendesk on your machine? I‘m trying to...

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• Peter Hochstrasser
• Erstellt 18. September 2023 14:42
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing the discontinuation of select Built-By-Zendesk apps

Hello Kolten Kittleson and Zendesk Support in general I did a quick test of the redaction capabilities of Zendesk natively.It is by no means equivalent to what your redaction app offers.  Initially...

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• Peter Hochstrasser
• Bearbeitet 18. September 2023 08:04
• 1 Stimme