Peter Hochstrasser
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Neueste Aktivität von Peter Hochstrasser-
How to import tickets into Zendesk using the API
I recently moved our brand in a multibrand Zendesk instance to our own instance. We use our closed tickets as a knowledge base (did we have this error already? etc.), so we needed to import a lot o...
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Feature Request: Brandable Welcome, Verification and Change Password Mails
Hi all This feature request is as of now (11.01.2023) for both multi-brand and single brand accounts of Zendesk. Current Situation Today, there is one Welcome mail, one Verification mail and one ...
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Zendesk Support REST API - missing examples, proposed additional features
While importing tickets from another Zendesk into my new account, I sorely missed examples in the API documentation for the following cases: Ticket Import API: A sequence - what do you do when, wh...
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Product Feedback Admin Center: Group Management
The current groups administration leaves a lot to be desired. Even with as little as 50 people, the limitations of the chosen "display all agents with a checkbox for group inclusion" approach is la...
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Default Automation - WHAT?!
Hi guysWith 6 years of Zendesk Support under my belt, I consider myself a seasoned hand. Currently, I am migrating our support from an enterprise account to a pro account and find this default auto...
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Product Feedback Admin Center: Automations: Missing Back Button
I'm creating several automations right now, after having done macros, views, triggers and what not. Automations does not sport a back link to the automations overview as do the other objects. For e...
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Importing Closed Tickets with Side Conversations
HiI'm going to switch Zendesk instances and thus will export and import all tickets of the brand in question.Looking at the import_many endpoint, it seems as if it would help me import tickets (wit...
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Zendesk Support Messaging instead of Mail - Drawbacks
Hi As a longtime Zendesk user, I had the privilege to experience Mail Support from Zendesk:Compose your mail, add your pictures, check for completeness - and send your request. Now, though, Zendes...
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Admin Center - Out of Memory...
I already said it in multiple posts, and I voiced my concerns in meetings with product management for the all new Admin Center: This piece of software is not ready for prime time. That being said o...
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Getting support from Zendesk when problems arise
Hi Just had a problem, that we seem to be unable to download attachments from Zendesk. This is how I reported this in the widget: Zendesk You're back online! February 16 202...