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Darren Taylor

Beigetreten 15. Apr. 2021

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Letzte Aktivität 07. Jan. 2025

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Community-Kommentar Feedback - Ticketing system (Support)

I know this is a few years old, but I would like to do the same. Edit my rating to a 5 star as the support was great.

Kommentar anzeigen · Gepostet 07. Jan. 2025 · Darren Taylor

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Community-Kommentar Feedback - Ticketing system (Support)

James Peterson - Eastern Logic Amazing, thank you! I have just installed it and will give it a go. Great that it's free too. 

Kommentar anzeigen · Gepostet 18. Okt. 2024 · Darren Taylor

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KommentarTicket automation and collaboration

Hi there.

 

I asked this question a couple of years ago and wanted to know if there has been any update to it.

Is there a way to notify someone when they have been added as a CC to an open ticket?

Kommentar anzeigen · Gepostet 19. Sept. 2024 · Darren Taylor

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KommentarGeneral questions about email and email template

We've added an additional support email and have added the DNS text record. What's strange for us is, that this tool MxToolBox can see the DNS record, however, Zendesk reports that it's missing when I click the “Verify DNS records” button.

Kommentar anzeigen · Gepostet 11. Juni 2024 · Darren Taylor

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Community-Kommentar Feedback - Ticketing system (Support)

Seems like the system reverted itself back again to reflect my changes and has been ok since.

This can be resolved.

Kommentar anzeigen · Gepostet 09. Mai 2024 · Darren Taylor

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Darren Taylor hat einen Post erstellt

Post Q&A - Tickets and email

For some odd reason, our main support email which customers use to contact us, is also being added as a CC on newly created tickets. 

I've checked our triggers and can't see why this would be added.

I would share a screenshot but there doesn't seem to be that option on here anymore.


 

Gepostet 01. Mai 2024 · Darren Taylor

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Post Feedback - Ticketing system (Support)

We were automatically upgraded to agent workspace last week. We didn't like the default layout, so made some changes. We have signed in today and they have reverted to default. I've recreated the layout but it doesn't seem to apply it.

This is what we have applied

 

But it still has the newest messages at the bottom and the composer box below the conversation.

Gepostet 18. März 2024 · Darren Taylor

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Community-Kommentar Q&A - Account and billing

What's going on? I raised this on 9th Jan.

Kommentar anzeigen · Gepostet 14. Feb. 2024 · Darren Taylor

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Community-Kommentar Q&A - Reporting and analytics

That's great. Thanks for the workaround.

Kommentar anzeigen · Gepostet 13. Feb. 2024 · Darren Taylor

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Community-Kommentar Feedback - Ticketing system (Support)

Would certainly speed up replying to multiple tickets allot quicker! +1

Kommentar anzeigen · Gepostet 12. Feb. 2024 · Darren Taylor

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