Darren Taylor
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Darren Taylor hat einen Post erstellt
Agent Workspace - Layout Not Applying
We were automatically upgraded to agent workspace last week. We didn't like the default layout, so made some changes. We have signed in today and they have reverted to default. I've recreated the l...
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Darren Taylor hat einen Kommentar hinterlassen
What's going on? I raised this on 9th Jan.
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Darren Taylor hat einen Kommentar hinterlassen
That's great. Thanks for the workaround.
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Darren Taylor hat einen Kommentar hinterlassen
Would certainly speed up replying to multiple tickets allot quicker! +1
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Darren Taylor hat einen Kommentar hinterlassen
Great thanks. I've been pointed towards this article. I'm trying to exclude the pending and onhold from the full resolution time, but seeing this error. I've read the data types, but I don't fu...
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Darren Taylor hat einen Post erstellt
Onhold affect full resolution time
BeantwortetIf a ticket goes into onhold status and say remains there for a week, when the ticket is finally marked as solved, does the full resolution time take into account the week it was onhold for?
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Darren Taylor hat einen Kommentar hinterlassen
If a ticket goes into onhold status and say remains there for a week, when the ticket is finally marked as solved, does the full resolution time take into account the week it was onhold for?
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Darren Taylor hat einen Kommentar hinterlassen
Still waiting. It's been nearly a month to answer a simple question. What will the cost be if we reduce the number of agents from 9 to 7? Surely that could be answered in a couple of mins. Consider...
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Darren Taylor hat einen Post erstellt
Can't get hold of anyone.
BeantwortetI have a ticket (#12241443) which I opened on 9th Jan and I'm just not getting any response. It's a simple question and I'm sure it would take like 5 mins max to answer it. Is there a phone number ...
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Darren Taylor hat einen Kommentar hinterlassen
Anyway to have a macro prepopulate the company/organisation name field? Saves us from having to write the company name each time.