Dylan Saunders
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Dylan Saunders hat einen Kommentar hinterlassen
Neil Weldon Are there big technical limitations to overcome with implementing this functionality? As noted by several people here, the inability of Zendesk Talk to reroute a missed call to an agent...
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Dylan Saunders hat einen Kommentar hinterlassen
The fact that ZD Talk does this can be very frustrating. There have been times where we have low staffing when one of our agents misses a call, and the only other tech we have on phones is busy wit...
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Dylan Saunders hat einen Kommentar hinterlassen
We used to use inContact before switching to ZD Talk, and it has this functionality — it's incredibly beneficial.
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Dylan Saunders hat einen Post erstellt
Allow visibility into the phone queue
Currently, when looking at the Talk dashboard, you can only see how many calls are in queue, the average wait time, and the longest wait time. This is a massive blindspot in a support organization,...