Kieran Thorpe

1. Community
2. Feedback - Ticketing System (Support)
3. Mobile App Side Conversations

This was on the roadmap for 2022 which is almost over and we have not heard anything?

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• Kieran Thorpe
• Erstellt 30. November 2022 15:37
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Automatically Populate custom ticket fields when one field is set manually

Id love to be able to do this too. Using the workaround above isn't feasible as that means I cant set the fields I want to be filled in as required opening us up to sloppy ticket logging.   John Di...

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• Kieran Thorpe
• Bearbeitet 21. Juli 2022 09:10
• 0 Stimmen

1. Support
2. ...
3. Ticket customization
4. Creating multiple ticket forms to support different request types

Dan MooreAndrii Malafiichuk Does this help?   How can I hide ticket forms based on a user's organization? – Zendesk help

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• Kieran Thorpe
• Erstellt 4. Mai 2022 11:48
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. JIRA integration supports attachments

The original functionality as outlined by Sean above seems to have stopped working now and we cant even add existing attachments to Jira escalated tickets, is this intentional?

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• Kieran Thorpe
• Erstellt 5. April 2022 10:19
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. JIRA integration supports attachments

We also need this, it causes us a huge headache as our support team who triage requests and then need to be able to send tickets through to our dev team who work solely in Jira.   Without being abl...

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• Kieran Thorpe
• Bearbeitet 11. März 2022 13:56
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

We would also really like to see this, many of the other mentioned use cases are relevant to us. But from a support point of view, one of the key issues we have is with incident and problem managem...

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• Kieran Thorpe
• Erstellt 11. März 2022 13:49
• 4 Stimmen

1. Agent guide
2. Ticket management
3. Managing tickets in bulk

Did product feedback ever get created for the fact all active fields are shown? In our case there are literally hundreds of fields spread across the various business functions that use them and whe...

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• Kieran Thorpe
• Erstellt 8. Dezember 2021 17:43
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Allowing agents real-time stats about how many public comments they sent today

this is based on your subscription level I believe, you need enterprise version of explore to get real-time updates to dashboards you make

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• Kieran Thorpe
• Erstellt 16. November 2021 15:18
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Please show results from Suspended Tickets in searches

great idea!

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• Kieran Thorpe
• Erstellt 16. November 2021 15:17
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allow date to be cleared in triggers and automations

Hi Stephen Belleau I can indeed. I'll give a scenario and then explain how we implemented this. A user contacts our support team and lets say they need time to be with the user in person but they a...

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• Kieran Thorpe
• Erstellt 3. November 2021 18:27
• 1 Stimme