Michael Collins
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Michael Collins hat einen Post erstellt
Feature Request: Knowledge in the Context Panel - Ability for end-users to solve tickets directly from the article
Hi! We use the Knowledge Capture app with the following setting enabled: "End-users can solve tickets after viewing linked articles" When an agent uses the Knowledge Capture app to link to an artic...
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Michael Collins hat einen Kommentar hinterlassen
Do links inserted via the Knowledge App trigger the same functionality that links inserted via the Knowledge Capture app such as when the link is followed it presents a dialog for the end-user to ...
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Michael Collins hat einen Kommentar hinterlassen
Thanks Kasper. My team has begun piloting the knowledge section. Here's the feedback thus far: 1. Reneé Lasswell wrote: Ability to customize the styling of quoted text from an article. For instanc...
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Michael Collins hat einen Kommentar hinterlassen
@..., Do you have a rough estimate of when the classical Knowledge Capture app will be removed from Zendesk? We're planning the transition to Knowledge in the context panel and some guidance and ex...
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Michael Collins hat einen Kommentar hinterlassen
Hello @..., You can not embed Zendesk Explore™ queries in Zendesk Guide™ articles using any of the direct Zendesk product features. That said, I think it's a solid idea! Open a feature request by r...
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Michael Collins hat einen Kommentar hinterlassen
It is extremely rare that traffic from an actual human is misclassified as bot traffic by Cloudflare. 1. Can we see an image of what it will look like to a customer upon traffic misclassifica...
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Michael Collins hat einen Kommentar hinterlassen
Hello @..., I read your reply and just wanted to say thank you for taking the time to share insight into the development history and plans for the future. It's nice to have a glimpse behind the sce...
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Michael Collins hat einen Post erstellt
Views on Request pages in Knowledge Base dataset
The ability to measure views on the request pages is necessary to report on the demand and value of articles delivered via search in the ticket subject field of the request page.
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Michael Collins hat einen Post erstellt
Feature Request: Reporting on Article Labels in Explore
As a team relying heavily on article labels for content management in Zendesk Guide™, we'd like the ability to report on article labels in Zendesk Explore™.