Anne-Flore Caire
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Anne-Flore Caire hat einen Kommentar hinterlassen
Hi Mike dela Rosa I'll let you test and confirm. I can send you screenshots if you need them.
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Anne-Flore Caire hat einen Kommentar hinterlassen
Being in the payment sector in Europe, the use of Emoji is even FORBIDDEN by the regulations.We absolutely need an evolution to be able to deactivate them
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Anne-Flore Caire hat einen Kommentar hinterlassen
Would it be possible to have the creation option in the lookup fields? For a lookup field on organisations, for example, if I can't find a company, our users would like to have the option of "Add a...
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Anne-Flore Caire hat einen Post erstellt
Handlebars language to not to display certain articles with a specific character in the title
For my helpcenter, i search the way not to display the articles with a certain character. So i found the filter helper with the attributes "starts_with" or "contains", but i need the opposite: "doe...
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Anne-Flore Caire hat einen Kommentar hinterlassen
Hello. How do we manage the translation of type names?
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Anne-Flore Caire hat einen Kommentar hinterlassen
Thank you. I await your news
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Anne-Flore Caire hat einen Post erstellt
Allow call transfers or add a third party with a light agent never connected in Zendesk
BeantwortetThe observation is as follows:- Light agents do not have Talk access and use rights - Their user file exists and often has a telephone number, so it's not in Zendesk - When we try to transfer a cal...
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Anne-Flore Caire hat einen Kommentar hinterlassen
Hi For some tickets, we have an error message: "Clone Ticket: A problem occurred while cloning ticket #xxxxx. Try again." Are there any explanations or ticket conditions that are causing the bug? B...
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Anne-Flore Caire hat einen Kommentar hinterlassen
To complete my feedback, another lack in the triggers in particular, are the conditions especially on phone calls. I don't know about the other channels other than email, but for telephony for exam...
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Anne-Flore Caire hat einen Kommentar hinterlassen
Hello I would like to add to the feedback already given, with some repetitions (sorry) 1-We mainly use triggers because we need actions after an input/action rather than over time 2-We modify our t...