Anne-Flore Caire
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Stimmen zur Aktivität von Anne-Flore Caire-
Hello, We have the same problem.And we can't control automaticaly this field! A user mistakenly validated the domain "gmail.com" on an organization and all tickets sent from email addresses from th...
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Hello, We are also interested by a evolution to make available the functionality when transferring to a Group. An another way could be to display in the "Agents list", the list of the agents includ...
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Also +1. Why subscribe to a product like zendesk, if the responses we can provide to our customers are of LOWER QUALITY than those sent by a normal messaging tool ? And the same for side conversati...
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Bonjour Est-il possible de déclencher l'affichage d'un champ seulement si deux conditions sont remplies en même temps ? Ex : afficher un champ et le rendre obligatoire seulement si le type est "Pro...
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Hello, I have to identify the "Incident" tickets which are link or not no a "Problem" Ticket. But I don't see any condition in triggers, nor tag to do that. It was difficult to read all the comment...
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To complete my feedback, another lack in the triggers in particular, are the conditions especially on phone calls. I don't know about the other channels other than email, but for telephony for exam...
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Hello I would like to add to the feedback already given, with some repetitions (sorry) 1-We mainly use triggers because we need actions after an input/action rather than over time 2-We modify our t...
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Also need to have a filter on the "Call agent group" (and "Leg agent group"). The use-case is the following: I need to output outbound call statistics for a team, and I can't even easily output the...
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Merci Gabriel Manlapig pour le retour Malheureusement, les solutions proposées sont de changer la stratégie d'acception des sollicitations et l'API, ce qui n'est pas possible pour nous. Tant pis, o...
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Quelles sont les limites de ces listes ? Car nous ne pouvons plus enregistrer de nouvelles adresses emails en liste autorisée, donc je vais procéder à du ménage pour avoir le maximum de domaine et ...