Anne-Flore Caire

1. Support
2. ...
3. Best practices and recipes
4. Best practices for removing agents

The recommendation is to downgrade an agent to a suspended end user but for the Zendesk clients who use Explore and have agent lights then it is better to downgrade an agent to a suspended agent li...

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• Anne-Flore Caire
• Erstellt 20. März 2023 08:11
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing a unified look for the Requester field in tickets

Jennifer Yim Seen. Thanks for the confirmation

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• Anne-Flore Caire
• Erstellt 9. März 2023 06:59
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing a unified look for the Requester field in tickets

Jennifer Yim Do you have any news about the loss of the small summary of arrival information under the subject?

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• Anne-Flore Caire
• Erstellt 23. Februar 2023 06:59
• 0 Stimmen

1. Support
2. ...
3. Multiple language support
4. Exporting and importing dynamic content

Hi for information (and because I had a lot of trouble before I got there), when I was working on the imports, living in France, I had to change : - the Country Format of the PC in the "region" set...

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• Anne-Flore Caire
• Erstellt 14. Februar 2023 16:19
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. [UPDATED Feb 13, 2023] Announcing additional placeholders that will be suppressed in the automated “received request” notification

The loss of ticket.title is also very damaging! I just realized that it is just used in all our first response subjects for our requesters: "Re: {{ticket.title}}". And I don't think we're the only ...

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• Anne-Flore Caire
• Erstellt 10. Februar 2023 07:39
• 11 Stimmen

1. Zendesk updates
2. Announcements
3. [UPDATED Feb 13, 2023] Announcing additional placeholders that will be suppressed in the automated “received request” notification

The first-reply "received request" notifications are just triggers. Can you confirm the detailed conditions that will be taken into account ? Because we also have triggers that send notifications o...

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• Anne-Flore Caire
• Erstellt 10. Februar 2023 07:25
• 9 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing a unified look for the Requester field in tickets

Hi. I am also interested to know what is planned to keep in the information under the Subject. Because it has already been pointed out as a negative point on the new unified interface, the loss of ...

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• Anne-Flore Caire
• Erstellt 6. Februar 2023 07:24
• 1 Stimme

1. E-mail
2. ...
3. Questions générales sur les e-mails et les modèles d’e-mail
4. Puis-je utiliser un pseudo d’e-mail, une liste de distribution ou un groupe Google comme e-mail du service d’assistance ?

Bonjour. Merci pour le retour. Via une liste de distribution, je ne perd pas le Message-ID. Via la procédure que vous m'avez envoyé, je ne le perds pas non plus. Mais dans les deux cas, les emails ...

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• Anne-Flore Caire
• Erstellt 27. Januar 2023 13:05
• 0 Stimmen

1. E-mail
2. ...
3. Questions générales sur les e-mails et les modèles d’e-mail
4. Puis-je utiliser un pseudo d’e-mail, une liste de distribution ou un groupe Google comme e-mail du service d’assistance ?

Bonjour Ryan Winkler Est ce que vous auriez le même type de préconisation à faire pour des adresse emails Microsoft Exchange ? J'ai des problématiques identiques avec des problèmes suivant si on pa...

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• Anne-Flore Caire
• Erstellt 26. Januar 2023 10:06
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Using CCs and followers

Further to my previous post, the feature came to us today.  I just tested the BCC quickly and it's what I feared: if the agent doesn't do a complementary manipulation, the recipient of the side con...

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• Anne-Flore Caire
• Erstellt 23. November 2022 13:23
• 0 Stimmen