Francisco Manalo

Issue
Digital lines do not support IVR and I can not have a web widget without using a digital line. But, I need IVR.

End Goal
Need to create a web widget or CTA button with a talk number that supports IVR

Any workarounds/suggestions would be helpful!

 

Goal: Prevent agents from sending the same macros

Context: I can see the tag feature. However, we have so many tags, that it would make it difficult to pinpoint what macro it is linked to.

Question: Is there a way to view the macros used in a ticket for our agents to leverage real time?

Issue
Agents do not have a live update of how many tickets they have replied to

End Goal
Create a Dashboard in Explore that agents can view while working to gauge their daily performance

 

Hello!

Would I be able to create a live ticket tracker by employee?