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Oscar Maynard

Beigetreten 15. Apr. 2021

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Letzte Aktivität 13. Nov. 2023

Folge ich

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Neueste Aktivität von Oscar Maynard

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KommentarMigrating to messaging

Hi, I can't find any documentation about whisper mode beyond the mention in this article?

Kommentar anzeigen · Gepostet 16. Aug. 2021 · Oscar Maynard

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KommentarTicket automation and collaboration

Is there a way to notify someone that they have been added as a follower please? I can't see a way to build a trigger that would do this? 

Kommentar anzeigen · Gepostet 29. Juni 2021 · Oscar Maynard

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Post Q&A - Tickets and email

Hi,

Has anyone ever found a solution to pre-fill a greeting at the start of a ticket automatically (beyond selecting a macro), for example:

"Hi Bob,


Thanks for getting in touch."

Thanks for any ideas!

Gepostet 29. Juni 2021 · Oscar Maynard

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KommentarZendesk messaging

Can you explain what you mean by 'not available on mobile' please? e.g. Would this work through web widget when on a mobile device?

Kommentar anzeigen · Gepostet 11. Mai 2021 · Oscar Maynard

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Community-Kommentar Discussion - Tips and best practices from the community

This is fantastic!

Kommentar anzeigen · Gepostet 16. Apr. 2021 · Oscar Maynard

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KommentarZendesk messaging

Hi, I can't find it documented anywhere - but is it correct that we're not able to attach .doc files? Is there a reason/recommended way around this please?

Kommentar anzeigen · Gepostet 22. Feb. 2021 · Oscar Maynard

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KommentarTicket basics

Hi, is it possible to set up a trigger to notify a staff member they have been added as a follower?

For example, we have a light agent we'd like to add as a follower to add internal comments when we need support. However, they don't work within Zendesk, so they would need an email notification when added as a follower?

Kommentar anzeigen · Gepostet 16. Feb. 2021 · Oscar Maynard

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KommentarChat best practices and recipes

Hi @..., swapping them around seems to have done the trick! Thank you :) 

Kommentar anzeigen · Gepostet 04. Feb. 2021 · Oscar Maynard

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KommentarChat best practices and recipes

I've set up this trigger, but it's still sending the message when an agent is serving the customer?

Kommentar anzeigen · Gepostet 03. Feb. 2021 · Oscar Maynard

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KommentarMigrating to messaging

Fantastic news @...! Thanks for remembering me. :)

Kommentar anzeigen · Gepostet 02. Feb. 2021 · Oscar Maynard

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