Jessica Strozyk
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Neueste Aktivität von Jessica Strozyk-
Jessica Strozyk hat einen Kommentar hinterlassen
Hi Hope, I think this might be because you are using "sum" as an aggregator. So it just adds up all the IDs.
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Jessica Strozyk hat einen Kommentar hinterlassen
That's unfortunate. I liked having a self-updating status on the current ticket situation. The time-bound metrics are not really that informative.
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Jessica Strozyk hat einen Post erstellt
Web Widget - Make texts customizable
The Web Widget has some standard texts, that are not customizable (e.g., the heading on top of the search result). It would be very nice to be able to change those texts, especially since some of t...
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Jessica Strozyk hat einen Kommentar hinterlassen
Hi @..., Thanks for the tip. I had created a separate post about this and got the same advice. You are right, it seems redundant, that's why I didn't think of it. With the added filter I can report...
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Jessica Strozyk hat einen Kommentar hinterlassen
Hello @..., Thanks for the help! I am very aware of that 50000 row limit, since I hit it pretty much every time when I create a query using custom metrics in the updates dataset. Usually I can sol...
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Jessica Strozyk hat einen Post erstellt
How do I avoid hitting the "50000 rows in the SQL query" limit when creating custom metrics?
BeantwortetHi everyone, I have created a standard calculated metric in the ticket updates dataset using a numeric custom field: The metric follows the same logic as the Zendesk standard metrics (e.g., Ticket...
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Jessica Strozyk hat einen Kommentar hinterlassen
I have a similar issue. I have created a standard calculated metric in the same way described above: If I apply this to the data of one individual day it returns a number, however, as soon as I in...
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Jessica Strozyk hat einen Post erstellt
Make Explore usable on small screens
Hello, I'm using Explore on a 13 inch laptop with a 24 inch external screen. I often have trouble with the display on both these screens. For example, the list of all dashboards is not fully shown,...
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Jessica Strozyk hat einen Kommentar hinterlassen
Thank you so much! I had tried ID and name before, but not value. I am still quite new to zendesk, so I'm only starting to understand its quirks.
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Jessica Strozyk hat einen Kommentar hinterlassen
Hi Marie-Cathrine, Since you were such a great help last time around, I was wondering if you also know how I can access changes in custom field options. More specifically, I want to track a change ...