Jessica Strozyk
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Make Explore usable on small screens
Hello, I'm using Explore on a 13 inch laptop with a 24 inch external screen. I often have trouble with the display on both these screens. For example, the list of all dashboards is not fully shown,...
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Web Widget - Make texts customizable
The Web Widget has some standard texts, that are not customizable (e.g., the heading on top of the search result). It would be very nice to be able to change those texts, especially since some of t...
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How do I avoid hitting the "50000 rows in the SQL query" limit when creating custom metrics?
BeantwortetHi everyone, I have created a standard calculated metric in the ticket updates dataset using a numeric custom field: The metric follows the same logic as the Zendesk standard metrics (e.g., Ticket...
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Custom metric showing changes in a ticket field
BeantwortetHi, I am trying to create a custom metric with the Ticket ID for tickets in which the ticket group changed from "Reparatur" to "Beschwerden". This is what I got so far: Unfortunately, the metric i...