Jaïs Pingouroux
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Jaïs Pingouroux hat einen Post erstellt
Issue with the Assignee field
Hello, I'm witnessing a display inconvenience with the Assignee field of a ticket. The way this field is shown is inconsistent depending on the length of the group name. Sometimes the name of the g...
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Jaïs Pingouroux hat einen Kommentar hinterlassen
Gentle up on that topic, one year later, still no sign of such a simple metrics. Explore metrics on guide are simply useless...
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Jaïs Pingouroux hat einen Kommentar hinterlassen
Hi Tom Dupuche Thanks for your answer. However, I don't see how the new Team members page solves the issues I've raised. From what I can see, this page does not allow to manage both the roles AND t...
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Jaïs Pingouroux hat einen Kommentar hinterlassen
Hello, I'm sorry to say that the interaction between Zendesk Support and the new Admin Center is beyond catastrophic... Here is a typical unfriendly journey I had to take... 1) I'm on Zendesk Suppo...
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Jaïs Pingouroux hat einen Kommentar hinterlassen
Hello, Can someone help me understand how you can have a 100% SLA achievement and 2 SLA breached tickets at the same time, as in the example above? I get this kind of stats quite a lot and fail to ...
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Jaïs Pingouroux hat einen Kommentar hinterlassen
Hi Adam, Yes it's possible to use organization tags instead of name. The following command displays the whole HelpCenter object in the console: // Display HelpCenter variableconsole.log(HelpCenter)...
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Jaïs Pingouroux hat einen Kommentar hinterlassen
Hi John, May it be that you moved to templating API v2 on which jquery is no longer available? I'm still using API v1 and it all works fine.
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Jaïs Pingouroux hat einen Kommentar hinterlassen
It's actually possible through the combined use of Google Script, the ZD API and Datastudio. I've written a script to recover tickets from the ZD API, and put them on a Google Spreadsheet. You can ...
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Jaïs Pingouroux hat einen Post erstellt
Report on guide users segments
Hello, I'd be extremely interested in being able to report on user segments, as we are using these to determine if end-users are customers, partners or internal users. Thanks!
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Jaïs Pingouroux hat einen Kommentar hinterlassen
@... SSO is not really a problem, as your organization's tags are still defined in Zendesk (admin>people>organizations). Alternatively you could use your organization's name instead of a tag if it'...