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Chris Hardy

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    Chris Hardy hat einen Post erstellt

    Agent Solved Ticket Count

    1. Community
    2. Zendesk Suite Q&A

    Hi.  When we run reports on solved tickets by agent, we noticed a ticket doesn't count if the customer closes it instead of the agent. This has caused issues because some agents put a ticket in pen...

    • Chris Hardy
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    Chris Hardy hat einen Kommentar hinterlassen

    1. Account
    2. ...
    3. How to fix access issues
    4. How do I remove the ability for customers to sign up for our account?

    Does anyone know if it's possible to prevent user's from signing up for accounts but allow unknown user's email in a support request?  I turned off "anybody can submit tickets" but when I email the...

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    Chris Hardy hat einen Post erstellt

    Section Subscriber List

    Beantwortet
    1. Community
    2. Zendesk Suite Q&A

    Hi.  We'd like a list of users who have subscribed to a section.  I can use the API to pull the data, specifically with Postman, but it's not that usable as JSON data.  Does anyone know of a good w...

    • Chris Hardy
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    • 2 Follower
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    Chris Hardy hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk APIs
    3. Receiving error when using API

    Awesome. Thanks Jack.   I got it to work. Unfortunately I'm trying to update primary email address but looks like you can't do that with existing users.  But at least I know how to update users thr...

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    Chris Hardy hat einen Post erstellt

    Receiving error when using API

    1. Community
    2. Zendesk APIs

    Hi.  I'm trying to update users through API using Postman.  I'm using the instructions here https://developer.zendesk.com/api-reference/ticketing/users/users/#update-many-users specifically the bat...

    • Chris Hardy
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    • 2 Follower
    • 2 Kommentare
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    Chris Hardy hat einen Post erstellt

    Bulk Update email addresses

    1. Community
    2. Zendesk Suite Q&A

    Hi.   We are updating our email domain which means all our team member emails need updated.  Is there a way to do this with the bulk update?  I tried but it created a new user.  As you can imagine,...

    • Chris Hardy
    • Erstellt
    • 4 Follower
    • 3 Kommentare
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    Chris Hardy hat einen Post erstellt

    Adding Salesforce Projects

    1. Community
    2. Zendesk Suite Q&A

    Hi. We have salesforce integration set up but we are also looking at how to incorporate SF projects.  Has anyone done this before?  Or does anyone know of a way to create projects that orgs can be ...

    • Chris Hardy
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    • 2 Follower
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    Chris Hardy hat einen Kommentar hinterlassen

    1. Guide
    2. ...
    3. Customer portal
    4. How can I add content to the Help Center Request list page activities?

    Hi. I was able to add content to the My Requests page but I also need to add it to the Organization Requests page.  Does anyone know where this is located at?  I'm having trouble finding it. Thanks. 

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    Chris Hardy hat einen Post erstellt

    Ability to add columns on ticket fields in the customer view

    1. Community
    2. Feedback - Ticketing System (Support)

    We'd like the ability to add or remove columns on the list of tickets in the customer view.  This way if a customer would like to see a specific field on all their tickets, they don't have to open ...

    • Chris Hardy
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    Chris Hardy hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. Hide Search bar in help Center home page

    Thanks, Bruce.  Worked perfectly!