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Carsten - Proventic.dk

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    Carsten - Proventic.dk hat einen Kommentar hinterlassen

    Joey Barrett Any news on being able to get ringtone on computer speaker/base station and the call on a headset?

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    Carsten - Proventic.dk hat einen Kommentar hinterlassen

    Hi Dan Potts I am a Zendesk partner, so I can't really speak for Zendesk. My best guess as to why they haven't added this functionality is that making this available so it can function on all platf...

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    Carsten - Proventic.dk hat einen Kommentar hinterlassen

    Hi Dan Potts This is possible to achieve either through the Zendesk SDK's or by building it through the extensive Zendesk API. It's not an out of the box solution I'll admit, but it is possible.

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    Carsten - Proventic.dk hat einen Kommentar hinterlassen

    Can you share a screenshot or maybe even a small video to show the exact behavior?

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    Carsten - Proventic.dk hat einen Post erstellt

    Google Shared Drives

    Enable Shared drives in Zendesk Sell I would love to be able to use a Google shared drive in Sell. Right now its located in My Files on Google drive and it seems a bit insecure to have all document...

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    Carsten - Proventic.dk hat einen Post erstellt

    HTML formatting in emails

    Hi I want to be able to send beautifully HTML formatted emails from Zendesk Sell - Or at least have the same editor as in Zendesk Support. Being able to format emails and use them in Sequences woul...

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    Carsten - Proventic.dk hat einen Kommentar hinterlassen

    Hi Stassa They can view publicly available articles and community posts, but since they need to log in to respond or post they can't post or reply to anything in the community if they are suspended...

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    Carsten - Proventic.dk hat einen Post erstellt

    Transfer Calls to Away agent

    Abgeschlossen

    Hi The new status of Away is a great addition to Zendeks Talk - I was hoping for some added functionality though. It would be great to be able to transfer calls to agents marked as away - That way ...

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    Carsten - Proventic.dk hat einen Kommentar hinterlassen

    Hi Simon This should work:  {% capture today %}{{'now' | date:'%Y-%m-%d'}}{% endcapture %}{{today}} The output is based on UTC though, so to adjust for another timezone, you'll have to add or subtr...

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    Carsten - Proventic.dk hat einen Kommentar hinterlassen

    Hi Boris One way could be to create their users in your Zendesk and then suspend the ones you don't want to be able to create tickets or log in to the help centre.