Carsten - Proventic.dk
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Neueste Aktivität von Carsten - Proventic.dk-
Agreed - Everything else can be custom recorded so why not wait times?
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Hi Is it possible to allow one sales rep to send email on behalf of another sales rep? In our setup i have a sales doing the initial cold calling and if the conversation ends with "please send us a...
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Im getting an "Error 400" when trying to redact som text from a ticket? Any idea what that means?
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@... Any news on this - This is exactly what I need for one of my customers :-)
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+1 for this feature to be available on mobile. I would love to be able to read responses to sc started during the day on my computer.
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Hi Stassa They can view publicly available articles and community posts, but since they need to log in to respond or post they can't post or reply to anything in the community if they are suspended...
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Hi Christophe In its current form, you can certainly use Zendesk Community feature to host conversations between you and customer and customer to customer. You have a lot of options to convert comm...
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Hi Ruchika, Create a view looking like this: And you should be good to go! :-)
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Hi - just wanted let everyone know that we have an app in the marketplace called Zendesk Mentions that can help your agents see where they are cced. https://www.zendesk.com/apps/support/zendesk-men...
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It would definetly be great to add inline images when creating new tickets via the Help Center. We can now use rich content through emails and in the community forum, but not when creating a ticket...