Carsten - Proventic.dk
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It sure is. Look for the personalized replies email setting, disable that and it's gone...
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Hi Fermín Unfortunatly no - When i use the function i usually notify on the one that i close. So that the customer knows that i have closed this ticket - My feeling is that the customer is less lik...
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Hi Tobias There is no easy way of doing this in Zendesk ticket views directly. There is a subsection on the agents profile that will show you the tickets they are CC on - I usually tell my customer...
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Hi Erhem Yes it is. What kind of app are you building?
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No problem Simon - I love to help!
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Hi Simon This should work: {% capture today %}{{'now' | date:'%Y-%m-%d'}}{% endcapture %}{{today}} The output is based on UTC though, so to adjust for another timezone, you'll have to add or subtr...
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Hi Boris One way could be to create their users in your Zendesk and then suspend the ones you don't want to be able to create tickets or log in to the help centre.
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Hmm... I will look into this when i have the time - If Zendesk doesn't beat me to it :-)
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Try adding "timeago=false"? Might work..
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Hi Dustin In the HelpCenter you can change this by removing "timeago=true" on your datestamps. Ie on the request list page you change {{date created_at timeago=true}} to {{date created_at}}. Then i...