Carsten - Proventic.dk
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Neueste Aktivität von Carsten - Proventic.dk-
Joey Barrett Any news on being able to get ringtone on computer speaker/base station and the call on a headset?
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Hi Dan Potts I am a Zendesk partner, so I can't really speak for Zendesk. My best guess as to why they haven't added this functionality is that making this available so it can function on all platf...
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Hi Dan Potts This is possible to achieve either through the Zendesk SDK's or by building it through the extensive Zendesk API. It's not an out of the box solution I'll admit, but it is possible.
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Can you share a screenshot or maybe even a small video to show the exact behavior?
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Hi James Can you elaborate? If you have Guide Enterprise you can have 6 levels of categories and sections. Will that help you? Or am I missing something?
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Hi Henning If I understand you correctly you have ie added yourself to a ticket as a follower? If that's the case you simply need to "save" the ticket by clicking the "Submit" button in the corner....
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Just chiming in here - I would very much like to have Side Conversations in the mobile app as well. This has become a key feature in Zendesk and needs to be in the app for me and my customers to ta...
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Hi @... If you have more than one license in Zendesk, your other CSM can easily take over and answer tickets assigned to the CSM that is ill. One way would be to simply search for tickets where tha...
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Hi @... The way I would go about it is to have more than one phone number in Talk. In your normal number you have your IVR and if what the customer chooses leads to high priority, then route the ca...
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Hi Glen That makes a lot of sense - We all make mistakes, but this could potentially be a huge problem if unwanted persons get access to your data. A setting making basic info uneditable for agents...