Carsten - Proventic.dk
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Stimmen zur Aktivität von Carsten - Proventic.dk-
It would definetly be great to add inline images when creating new tickets via the Help Center. We can now use rich content through emails and in the community forum, but not when creating a ticket...
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Hi Dan Potts This is possible to achieve either through the Zendesk SDK's or by building it through the extensive Zendesk API. It's not an out of the box solution I'll admit, but it is possible.
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Hi Henning If I understand you correctly you have ie added yourself to a ticket as a follower? If that's the case you simply need to "save" the ticket by clicking the "Submit" button in the corner....
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+1 for this feature to be available on mobile. I would love to be able to read responses to sc started during the day on my computer.
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Just chiming in here - I would very much like to have Side Conversations in the mobile app as well. This has become a key feature in Zendesk and needs to be in the app for me and my customers to ta...
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Hi @... If you have more than one license in Zendesk, your other CSM can easily take over and answer tickets assigned to the CSM that is ill. One way would be to simply search for tickets where tha...
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Hi Glen That makes a lot of sense - We all make mistakes, but this could potentially be a huge problem if unwanted persons get access to your data. A setting making basic info uneditable for agents...
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Im getting an "Error 400" when trying to redact som text from a ticket? Any idea what that means?
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Joey Barrett Any news on being able to get ringtone on computer speaker/base station and the call on a headset?
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Hi Dan Potts I am a Zendesk partner, so I can't really speak for Zendesk. My best guess as to why they haven't added this functionality is that making this available so it can function on all platf...