蘇詩婷
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蘇詩婷 hat einen Kommentar hinterlassen
Please provide a tool to easily migrate current dashboards to the new dashboard.And please make all the features that were available before available on the new dashboard.Will Zendesk be responsibl...
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蘇詩婷 hat einen Post erstellt
All types of ticket fields should be included in the trigger actions.
Feature Request Summary: All types of ticket fields should be included in the trigger conditions. Description/Use Cases: https://support.zendesk.com/hc/ja/articles/4408893545882 The 'text' type...
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蘇詩婷 hat einen Post erstellt
After making a public reply, I would like the input mode to automatically revert to internal note
Feature Request Summary: In the agent workspace, after making a public reply, I would like the input mode to automatically revert to internal note. Description/Use Cases: After making a public ...
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蘇詩婷 hat einen Post erstellt
preview before sending a request.
Post Title: Preview before sending a request. on as user hit "submit request", but I want to display a preview page once and let the end user see what they have filled out. Description/Use Cases...
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蘇詩婷 hat einen Post erstellt
show "0" instead all of "null"
Not only query that used time axis, I hope all the "null" can be showd "0". When we need to use the date from dashboard , the "null" is so annoying.
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蘇詩婷 hat einen Post erstellt
Multiple opinions about agent workspace
Hope can improve below: 1.チケットを開いた時、上部のタブではリクエスタ名を表示しているが、件名での表示を個人の好みによって切り替えられたい。 When you open the ticket, the requester name is displayed on the tab at the top, but I would like to switch the...
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蘇詩婷 hat einen Kommentar hinterlassen
Me too. Please improve it.
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蘇詩婷 hat einen Kommentar hinterlassen
+1 wnat the log of query&dashboard
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蘇詩婷 hat einen Post erstellt
About agent workspace
I want you to automatically change the size of the input field when the text to be entered is long I want you to be able to customize the size of the input field displayed by default for each agen...
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蘇詩婷 hat einen Post erstellt
Ability to search for a specific "update"
Now if I use "updated" to search ticket in Support,it will search "The date of the most recent ticket update." instead of the specific "update". For example, I want to find the ticket I made a com...