Shane Hughes

Hi,

How do I define the business hours in "(business) greater than"?

We often have users forward "DELIVERY FAILED" messages asking the IT team to investigate them. Is there any way we can unblock these, instead of manually restoring them?

Is there a way to auto import users from GSuite?

I am looking for a way to auto import user details into zendesk, eg org structure in Gsuite and office and contacts details.

I know I can do it manually with a CSV but I would like a way to automate this

Hi,

We get a daily email into zendesk support with an Excel of the status of all our current orders. At the moment we open the excel and copy the status and tracking numbers to the tickets by matching the PO number on the excel which is the same as the ticket number.
I am looking for a way to import that excel into Zendesk so that it can update the tickets that it relates by putting the tracking number and status on the ticket fields.

Can someone please point me in the right direction I would really like to automate this as much as possible