Dana Barr
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Dana Barr hat einen Kommentar hinterlassen
Toby Sterrett I understand from the users this still happening. Is there a ticket? What is the status? Please advise. Thank you Toby Sterrett. Is there a ticket number that I can follow or has...
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Dana Barr hat einen Kommentar hinterlassen
Hi all When a side conversation child ticket is replied to and the original ticket is closed, Zendesk does not create a follow-up ticket. Is there a trigger that can be added? If so, what is the re...
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Dana Barr hat einen Kommentar hinterlassen
Hi Has this been reviewed yet?
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Dana Barr hat einen Kommentar hinterlassen
Hi I am wondering if anyone has come across this and what the workaround is. We are a B2B and many of our clients display the main number of the business and many of our callers do not have a direc...
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Dana Barr hat einen Kommentar hinterlassen
Hi, After 2+ years of using Zendesk, I have just realized if the agent does not mark the side conversation as *Done* and the ticket is Solved then Closed, it does not place the side conversation as...
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Dana Barr hat einen Kommentar hinterlassen
Hi I am trying to set up an automation to send out a reminder to fill out a survey with a "click here" and a link embedded in "click here" however, I cannot find how to do this as the automation is...
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Dana Barr hat einen Kommentar hinterlassen
Thank you Toby Sterrett. Is there a ticket number that I can follow or has it been fixed? Please let me know. Thanks!
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Dana Barr hat einen Kommentar hinterlassen
Hi All We have just replaced using the Side Conversation>Email to Side Conversation>Ticket to engage our Programming group regarding bug/programming requests. It is working AMAZINGLY, however the o...
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Dana Barr hat einen Kommentar hinterlassen
Hi Is there a way to suppress an email being sent to the ticket assignee when a side conversation is being replied to via a child ticket? ie: Tier 3 engaging Programming via Side conversation "Tic...
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Dana Barr hat einen Post erstellt
Create a New Side Conversation Including Comment from a Different Side Conversation
Feature Request Summary: To be able to attach comments from a different side conversation that is still within the same ticket. Description/Use Cases: Mode of Operation: We engage a partner we...