Jay McCormack

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Karen Hynes I appreciate the update but I think we would all appreciate a more timely, regular status update on this sort of issue. As important as this functionality is for you it means far more t...

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• Jay McCormack
• Erstellt 20. Januar 2023 19:18
• 2 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Zendesk's silence on this issue is mind boggling! Are you so comfortable with your customer base's INABILITY to 'churn' that you've chosen to just not update them on what is an obvious hot spot and...

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• Jay McCormack
• Erstellt 12. Dezember 2022 14:25
• 6 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Terribly frustrating to log in to Support and get a message telling me about the wonderful new MESSAGING dataset and no word on this subject.

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• Jay McCormack
• Erstellt 11. Oktober 2022 18:29
• 2 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Finding the first assignee for a ticket

I utilized this Standard Calculated Metric a while ago to help me identify tickets moving from group to group. I now have a need for it to try to find some other information. It seems that the form...

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• Jay McCormack
• Erstellt 8. Juli 2022 18:42
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Hi Karen, I see that you're asking for more feedback and that's great to hear as sometimes I think our community feels that Zendesk just isn't taking our real world experience into consideration.  ...

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• Jay McCormack
• Erstellt 29. November 2021 21:11
• 4 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Disable sign up in login page

I admittedly have not read closely each of the above comments but we have the need to edit the login pane as well to remove the sign up option and here's our scenario: We want to "lock down" our kn...

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• Jay McCormack
• Erstellt 29. Oktober 2021 19:32
• 1 Stimme

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Make Agent online when schedule start

+1 for this...We would love this as well. I hate to keep saying this, but "our old system" had the ability for the agents to set up their own office hours. Although our GROUP offices hours are 8:00...

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• Jay McCormack
• Erstellt 18. Juni 2020 14:06
• 1 Stimme