
Jay McCormack
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Neueste Aktivität von Jay McCormack-
Jay McCormack hat einen Kommentar hinterlassen
Karen Hynes I appreciate the update but I think we would all appreciate a more timely, regular status update on this sort of issue. As important as this functionality is for you it means far more t...
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Jay McCormack hat einen Kommentar hinterlassen
Zendesk's silence on this issue is mind boggling! Are you so comfortable with your customer base's INABILITY to 'churn' that you've chosen to just not update them on what is an obvious hot spot and...
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Jay McCormack hat einen Kommentar hinterlassen
Terribly frustrating to log in to Support and get a message telling me about the wonderful new MESSAGING dataset and no word on this subject.
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Jay McCormack hat einen Kommentar hinterlassen
I utilized this Standard Calculated Metric a while ago to help me identify tickets moving from group to group. I now have a need for it to try to find some other information. It seems that the form...
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Jay McCormack hat einen Post erstellt
Calculating Business Days
BeantwortetHi, Does anybody know how to calculate business days between a tickets "Created date" and "Resolution Date"? I need to report on this. I see "full resolution - business hours" but nothing to do wit...
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Jay McCormack hat einen Post erstellt
Notifying inbound callers about a known issue
BeantwortetWe want to be able to notify our customers when there's an ongoing issue. For instance, something may happen that is not allowing our customers to log in to our service. I'm thinking there's got to...
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Jay McCormack hat einen Kommentar hinterlassen
Hi Karen, I see that you're asking for more feedback and that's great to hear as sometimes I think our community feels that Zendesk just isn't taking our real world experience into consideration. ...
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Jay McCormack hat einen Kommentar hinterlassen
I admittedly have not read closely each of the above comments but we have the need to edit the login pane as well to remove the sign up option and here's our scenario: We want to "lock down" our kn...
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Jay McCormack hat einen Post erstellt
Ticket Forms and Talk
BeantwortetWe have 2 brands, and each brand has their own form. Both brands use Talk and each brand has their own phone number. One of the two brands is not yet live so I am trying to get the following questi...
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Jay McCormack hat einen Kommentar hinterlassen
+1 for this...We would love this as well. I hate to keep saying this, but "our old system" had the ability for the agents to set up their own office hours. Although our GROUP offices hours are 8:00...