Jay McCormack
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Hey, that was it. Actually, once I changed the "metrics" to tickets updated" and the filter to "update - timestamp" it all fell into place. A big THANK YOU for this.
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No, because the ticket is getting updated during "this week" but the CSAT score was given back in October. So I need to filter on when the CSAT score was actually given.
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Pedro Rodrigues (opservator.com) that's not giving me the results. I created that exact standard calculated attribute and added it to the report. I then excluded NULL values and the "old bad CSAT" ...
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let me take a look at this. Thanks.
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Norman Knoche How are you dealing with the move of data from Zendesk to FreshDesk?
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Karen Hynes I appreciate the update but I think we would all appreciate a more timely, regular status update on this sort of issue. As important as this functionality is for you it means far more t...
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Zendesk's silence on this issue is mind boggling! Are you so comfortable with your customer base's INABILITY to 'churn' that you've chosen to just not update them on what is an obvious hot spot and...
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Terribly frustrating to log in to Support and get a message telling me about the wonderful new MESSAGING dataset and no word on this subject.
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I utilized this Standard Calculated Metric a while ago to help me identify tickets moving from group to group. I now have a need for it to try to find some other information. It seems that the form...