Ann Chung

1. Support
2. ...
3. Measuring success
4. Enabling and using CSAT

When I use the placeholder {{satisfaction.rating_section}}, it does not appear as above. It is inserting the below into the public reply:  "How would you rate the support you received? You can copy...

• Kommentar anzeigen
• Ann Chung
• Erstellt 14. Juli 2021 19:38
• 1 Stimme

1. Chat
2. ...
3. Live chat agent guide
4. Editing your chat notification settings

Is there a way as an Admin to turn off the default email notifications for all agents? I would like to have more control over who receives these. 

• Kommentar anzeigen
• Ann Chung
• Erstellt 30. Juni 2021 17:52
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Send Email Notifications to Secondary Emails in Support

I agree. For reporting reasons, we need to have all of the associated emails under the end-user profile. However, occasionally people need to reply to the secondary email address from time to time ...

• Kommentar anzeigen
• Ann Chung
• Erstellt 26. März 2021 21:32
• 1 Stimme