Mark de Leeuw
Technical Consultant at Contact Center Live.
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Mark de Leeuw hat einen Kommentar hinterlassen
We are facing the same issue as John Watts quoted above: The field having the '-' value as a valid response for Zendesk purposes really messes up our workflows and enables our customers to submit t...
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Mark de Leeuw hat einen Kommentar hinterlassen
Would love to see this added: Just like Jason we have big teams working in shifts and they are not always assigned to chats duties. Additionally, each time a teamlead or admin logs in they need to ...
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Mark de Leeuw hat einen Post erstellt
Allow first customer message in Whatsapp tickets to be attachable in side conversations
Feature Request Summary: When receiving messaging conversations via Whatsapp (and IG ect) it's currently impossible to select the first message that the customer sends to the company when opening...
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Mark de Leeuw hat einen Post erstellt
Allow the Settings button in support to open the Admin Center
Just wanted to give an option for the Admin Center. I don't mind the new Admin Center all that much, although it does make the process of making changes and quickly checking / testing them a bit le...
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Mark de Leeuw hat einen Kommentar hinterlassen
Hi Scott, thanks for weighing in on this. That would be fine for me, yes. Agents set their profile to match their own spoken language. So if it's a french agent, they'd set their profile to french ...
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Mark de Leeuw hat einen Kommentar hinterlassen
+1 for this. Can't really believe that this has never been implemented before actually, it seems like a no-brainer.
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Mark de Leeuw hat einen Kommentar hinterlassen
Hi Sean,Thank you for this, I appreciate the feedback. Should be fine for now then!
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Mark de Leeuw hat einen Post erstellt
Updating the Slack app for webhooks.
BeantwortetFeature Request Summary: I would like to see the Zendesk Slack app (used for side conversations) to be updated to meet the new standards in converting HTTP Targets to Webhooks before the deprecia...
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Mark de Leeuw hat einen Kommentar hinterlassen
I have to agree with Samuel here: I just created a new field that is going to be the new way for us to register all our contacts and distribute the info throughout the organization. Since this is a...