David Williams

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Using the Ticket Redaction app

We're having an issue where we cannot redact text from a ticket that has been merged into another. Currently we use the old app to do this however obviously this will no longer be an option when it...

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• David Williams
• Erstellt 22. August 2023 06:48
• 0 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations
3. Advanced Search app - official feature request thread

I can't find a previous reference to my request however I can't believe that I'm the first ! We have a large number of custom fields and it would really help us if those were presented in alphabeti...

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• David Williams
• Erstellt 2. Dezember 2022 10:30
• 2 Stimmen

1. Community
2. Zendesk APIs
3. Group members total difference between admin view and API data

Thanks Greg. You are correct in that I found the URL used to obtain the data from another online article and not in the one you suggested. So far the 'supported' suggestions don't appear to deliver...

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• David Williams
• Erstellt 24. Oktober 2022 08:01
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Erase tags

We also need the ability to manage (remove) tags from the auto-complete list presented to agents. We've tried the two currently available methods of removing tags and the first (To delete a tag fro...

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• David Williams
• Erstellt 26. November 2019 09:56
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Excel exported is not in the same format in Explore

Hello Eugene I'm having the same issue and to be honest it's not very helpful. Can you explain why, when this worked in Good Data but this is no longer the case with the introduction of Explore, th...

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• David Williams
• Erstellt 16. August 2019 09:39
• 8 Stimmen