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1. Agent guide
2. Ticket basics
3. Zendesk Support search reference

@Andrew  If their primary email is verified; you can search your user functions. this looks promising via API https://developer.zendesk.com/api-reference/ticketing/users/user_identities/#make-ident...

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• mccabe.tonna
• Erstellt 2. Mai 2022 19:34
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1. Agent guide
2. Ticket basics
3. Zendesk Support search reference

@Andrew  can you give an example of what you're looking to achieve?

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• mccabe.tonna
• Erstellt 2. Mai 2022 16:50
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1. Objects and rules
2. ...
3. Business rules
4. Using placeholders

the checkbox logic should actually be swapped. {% if ticket.ticket_field_<insert field_id here> contains 0 %} checkbox is unchecked {% else %} checkbox is checked {% endif %} should actually be {% ...

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• mccabe.tonna
• Erstellt 16. März 2022 17:42
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Ticket Field Option in Dynamic Content

@Ali van de Poll  I had a similar issue where the user's name was either their name or their email address Instead of having a separate field, why not utilize the requester's name? I created a liqu...

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• mccabe.tonna
• Erstellt 2. November 2021 23:10
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1. Community
2. Zendesk Suite Q&A
3. How to disable the ticket form dropdown?

@... in your help-center, go to your theming, customize, edit code (bottom) access your script.js function and plop this in there. Then submit This will hide the form selector IF they end up on thi...

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• mccabe.tonna
• Erstellt 13. August 2021 16:15
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1. Community
2. Zendesk Suite Q&A
3. How to disable the ticket form dropdown?

@... which field are you trying to hide?  What Do You Need Help With? or the form? 

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• mccabe.tonna
• Erstellt 13. August 2021 03:38
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1. Community
2. Zendesk Suite Q&A
3. Zendesk API Custom Fields

@Administradores IZA Great!, you can add multiple objects within that get function [array], then when setting values, point each variable to each item in the array

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• mccabe.tonna
• Erstellt 26. Januar 2021 15:51
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1. Community
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

@ryan Can you screenshot the triggers that are firing when a ticket is made? Ticket Created (1st trigger)     This trigger at bottom  (this is the "your request was received) (note this trigger do...

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• mccabe.tonna
• Erstellt 11. Oktober 2019 20:04
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1. Community
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

Hi Ryan, Oh try this - try swapping the order of your triggers around.  (i had a long hypothesis written up, but this might be a quicker solution)    My order is set the No-reply with the target th...

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• mccabe.tonna
• Erstellt 9. Oktober 2019 22:30
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1. Community
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

Okay so the email should not go out on the Ticket is received Trigger. Notify the target after your ticket is updated using the first trigger   Does that make sense?   

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• mccabe.tonna
• Erstellt 9. Oktober 2019 17:43
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