Erica Sutherland

1. Community
2. Feedback - Ticketing System (Support)
3. Cannot remove description field on Jira Integration

We would also like to have the capability to unrequire the description field based upon what is required in Jira as we sometimes require descriptions, and sometimes do not! Good to know I'm not cra...

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• Erica Sutherland
• Erstellt 4. Mai 2021 18:13
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Use Followers as VIEW parameter conditions

There is definitely a use case for being able to use follower as a condition in views. I see the marketplace app add on which is a paid feature- seems nice because it doesn't go against your person...

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• Erica Sutherland
• Erstellt 31. März 2021 14:59
• 1 Stimme

1. Community
2. Feedback - Platform: Apps & Integrations
3. Out of Office app - official feature request thread

This app seems to time out before all of an agent's tickets are updated. We currently have 17 agents who are ooo currently in the app and 1100 of their tickets are not tagged as agent_ooo. This see...

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• Erica Sutherland
• Erstellt 24. September 2020 17:14
• 2 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations
3. Select an Address app - official feature request thread

EDIT/UPDATE: I am not quite sure what happened but I subscribed again and gave it another go and it miraculously worked. I don't know if I had an error in my JSON that I was missing... or what. Per...

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• Erica Sutherland
• Erstellt 20. August 2020 01:42
• 0 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations
3. Select an Address app - official feature request thread

We just upgraded to the Basic plan so that upon ticket creation we could default a send from address based upon the group that the creator of the ticket is in. My understanding after contacting the...

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• Erica Sutherland
• Erstellt 19. August 2020 16:42
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Hide Groups from request assignment.

The assignment control app works great when assigning individual tickets but does not block assignment when bulk editing tickets so we haven't been able to implement it. I would love to know I coul...

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• Erica Sutherland
• Erstellt 19. Februar 2020 19:54
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Hide Groups from request assignment.

I installed this app and it worked great except for the fact that it does not hide groups in bulk edit mode, meaning if you assign an individual ticket the desired group is blocked (or if you click...

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• Erica Sutherland
• Erstellt 11. Februar 2020 16:26
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Standardize Size of Tabs, And Give Option for Truncated or Full

I have experienced the same issue- I've changed font sizes, published the dashboard, and it seems random. It would be so helpful if the tab width could be customized in addition to font sizes. Some...

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• Erica Sutherland
• Erstellt 7. Februar 2020 20:50
• 1 Stimme