Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen

Lyreco
Beigetreten 15. Apr. 2021
·
Letzte Aktivität 03. Feb. 2022
Folge ich
0
Follower
0
Gesamtaktivitäten
14
Stimmen
3
Abonnements
7
AKTIVITÄTSÜBERSICHT
BADGES
BEITRÄGE
POSTS
COMMUNITY-KOMMENTARE
BEITRAGSKOMMENTARE
AKTIVITÄTSÜBERSICHT
Neueste Aktivität von Lyreco
Lyreco hat einen Kommentar hinterlassen
The new audit log interface in Admin center have some good ideas, but seems not finish.
Should be interesting to add a lot of other filter :
- filter per item
- date AND Hours
- on the previous one we were able to select a specific item and get its history, not possible anymore
Kommentar anzeigen · Gepostet 25. Jan. 2022 · Lyreco
0
Follower
0
Stimmen
0
Kommentare
Lyreco hat einen Kommentar hinterlassen
@... Here is the issue we encountered everyday.
We are using Side Conversation to write or ask something to a sales rep (on Outlook) from customer care.
And often, the sales rep wants to transfer the email received to another customer care service.
But even if he sends it to another email address, the email comes back to the side conversation of the ticket, and the other customer care service does not see it and does not have any alert.
It is really business impacting.
Kommentar anzeigen · Gepostet 05. Feb. 2020 · Lyreco
0
Follower
0
Stimmen
0
Kommentare
Lyreco hat einen Kommentar hinterlassen
Can you integrate something on side conversation also for :
- when someone transfer a side conversation to another zendesk adress. the ability to reassign ticket.
Thank you
Kommentar anzeigen · Gepostet 04. Feb. 2020 · Lyreco
0
Follower
0
Stimmen
0
Kommentare
Lyreco hat einen Kommentar hinterlassen
I'm totally agree.
To not be able to act on the ticket when it is closed. OK.
But why can't we use as a condition ? it's available on the trigger settings.
I think it is important to be capable of answering to a side conversation on a closed ticket by triggering it !
We lost a lot of messages.
Kommentar anzeigen · Gepostet 09. Jan. 2020 · Lyreco
0
Follower
1
Stimme
0
Kommentare