Billie Harland

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Realistically, the answer is pretty simple Gaurav Parbat: all fields on closed (archived) tickets need to be editable by administrators. That may be daunting but it's our customer data and not only...

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• Billie Harland
• Erstellt 7. März 2023 20:36
• 4 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Absolutely Rich, no slight intended on my part. Verifying the claim is a responsible and reasonable thing to do. I remain hopeful that Zendesk will take this seriously, good luck to you!

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• Billie Harland
• Erstellt 9. Februar 2023 17:47
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Rich, I appreciate your wanting some verification of the claim but Johan is correct. As I noted, in this very thread, back in 2020: "The most absurd part is that this has been an issue for 12 YEARS...

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• Billie Harland
• Erstellt 9. Februar 2023 17:28
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

This has been a product defect in Zendesk for 13 years now:https://support.zendesk.com/hc/en-us/community/posts/203421476--Closed-for-comments-Add-or-Edit-Tags-on-Closed-tickets ... with hundreds o...

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• Billie Harland
• Erstellt 7. Juni 2022 19:12
• 9 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

The most absurd part is that this has been an issue for 12 YEARS:https://support.zendesk.com/hc/en-us/community/posts/203421476--Closed-for-comments-Add-or-Edit-Tags-on-Closed-tickets ... with hund...

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• Billie Harland
• Erstellt 12. November 2020 17:38
• 16 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

This is a serious product gap and undermines what limited value Zendesk has for reporting on ticket trends or historical support engagement (especially using outside systems). I see that post '2034...

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• Billie Harland
• Bearbeitet 8. November 2022 18:43
• 28 Stimmen