Wolf Hilbl

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to prohibit merging of tickets across organizations

Still needed and to be hones, im am not willing to call this a Feature Request,This is a bugfix!There should at lest be a warning before such a merge is possible.

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• Wolf Hilbl
• Erstellt 17. Februar 2023 11:12
• 1 Stimme

1. Talk
2. ...
3. Einrichten und Verwenden von Text
4. Erste Schritte mit Zendesk Text

Hallo,gibt es eine Möglichkeit mehrere Kunden/User per SMS zu kontaktieren?Aktuell sehe ich eine SMS an den Aktuellen User, eine SMS an den Requester, eine SMS an den Owner des Tickets oder multipl...

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• Wolf Hilbl
• Erstellt 17. Februar 2023 10:58
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to prohibit merging of tickets across organizations

Today it happened again... A Tech confidently clicked on Merge without realizing that it was cross customer. And now the cries to turn off the merge feature are becoming louder again. Combined with...

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• Wolf Hilbl
• Erstellt 15. September 2020 10:32
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Any updates on this? The function is basically there... just filtered for Agents. Please just go that final step. 

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• Wolf Hilbl
• Erstellt 30. April 2020 10:28
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to prohibit merging of tickets across organizations

Don't forget to upvote the original poster.  This seems to be one of the indicators that are used to identify needed improvements. 

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• Wolf Hilbl
• Erstellt 23. Oktober 2019 15:25
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to prohibit merging of tickets across organizations

Hi, i add my vote to the bucket. Just yesterday a college of mine managed to merge several requests from different companies.Depending on your customer group, this can be the end of your company, i...

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• Wolf Hilbl
• Erstellt 11. Oktober 2019 06:37
• 3 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Talk - agents remain available after missed call

I too would kindly like to know if there is any update on this feature?You just need to forget to set yourself to offline and then you can explain why you lost 50 calls, on your day off. At least s...

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• Wolf Hilbl
• Erstellt 9. September 2019 13:00
• 2 Stimmen