Susan Maher

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I configure a trigger to add a comment to a ticket?

I see you got your answer, 

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• Susan Maher
• Erstellt 22. März 2022 14:01
• 1 Stimme

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I configure a trigger to add a comment to a ticket?

Matthew,      We use Okta in our organization to logon to Zendesk.  

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• Susan Maher
• Erstellt 22. März 2022 12:35
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket Owner should be standard field

Andrew, There is a lengthy discussion in this thread https://support.zendesk.com/hc/en-us/articles/227164988 that may clarify your question..  I explain in there how we are using custom fields.  H...

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• Susan Maher
• Erstellt 4. September 2020 10:30
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Triggers - Action: Add Internal Note as a trigger action

Last night I was able to implement the suggestions in this article (and others) and I am able to add either a public or a private comment using the trigger.   My case was on where during a process ...

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• Susan Maher
• Erstellt 30. April 2020 14:55
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Audit Logs

Recently we noticed that some users that were suspended have become unsuspended however we do not have any entries in the log.  This is very serious as these users need to remain suspended.  We hav...

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• Susan Maher
• Erstellt 3. Januar 2020 15:25
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. JIRA integration supports attachments

Please add me as an interested party to this request.  Our tickets get long and attachments may be scattered across comments that are far apart.  It is very time consuming to actually find the corr...

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• Susan Maher
• Erstellt 27. August 2018 16:52
• 2 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

I would like to add my request for this feature. We have a need to have a template for all articles so we can provide the same look and feel.  Cloning will allow us to have a template in the Knowle...

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• Susan Maher
• Erstellt 10. Januar 2018 13:49
• 1 Stimme

1. Community
2. Tips from users - Zendesk Suite
3. Escalation Process & Macros Template

Thank you Justin.  I have created Triggers and also used part of your macro.  I just was wondering if there was a Holy Grail I didn't find.    

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• Susan Maher
• Erstellt 7. November 2017 11:16
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Escalation Process & Macros Template

Do you support more than one product?  If so, we sell in excess of 150 software products.  We have about 100 development teams that take care of bugs.  In your macro you appear to be setting the Gr...

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• Susan Maher
• Erstellt 6. November 2017 19:46
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

I agree with the comments above.  We need the ability to customize which fields the dashboard shows.  In essence, we need the ability to customize the Home screen.

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• Susan Maher
• Erstellt 1. November 2017 12:08
• 0 Stimmen