David Garceau

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Hello ZENDESK, is anyone there paying attention to this need????   To everyone on this thread, please CALL and EMAIL your rep and ask them for an answer. I will  be following up on it today and if ...

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• David Garceau
• Erstellt 24. März 2020 13:47
• 4 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

There is still absolutely no response on making this a feature. I did find a post on getting the daily stats via an API link but I dont use API elsewhere so that that takes a lot of back end work d...

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• David Garceau
• Erstellt 24. Oktober 2019 14:03
• 2 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Transfer Calls to Away agent

Agreed on this, it should be up to the away agent if they can take transferred calls or not.

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• David Garceau
• Erstellt 24. Oktober 2019 13:58
• 3 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

I was at the Zendesk Showcase in Dallas today and had a conversation with Mark Woolen and Martin Doettling about this topic. Martin said that it was definitely a known concern and that it was on th...

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• David Garceau
• Erstellt 10. April 2019 23:18
• 4 Stimmen