Roman Sheydvasser

1. People
2. ...
3. Users, groups, and organizations
4. How do I export a list of users?

Agent CSV export script: https://support.zendesk.com/hc/en-us/community/posts/4409217556506/comments/5071076068890

• Kommentar anzeigen
• Roman Sheydvasser
• Erstellt 27. Oktober 2022 21:37
• 0 Stimmen

1. People
2. ...
3. Users, groups, and organizations
4. How can I see a list of all the agents on my account?

Agent CSV export script: https://support.zendesk.com/hc/en-us/community/posts/4409217556506/comments/5071076068890

• Kommentar anzeigen
• Roman Sheydvasser
• Erstellt 27. Oktober 2022 21:36
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Ability to Export a list of Agents in the Admin Centre

Agent CSV export script: https://support.zendesk.com/hc/en-us/community/posts/4409217556506/comments/5071076068890

• Kommentar anzeigen
• Roman Sheydvasser
• Erstellt 27. Oktober 2022 21:36
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Export Agents as CSV

Python script to export agents into a CSV: import requests, csvfrom requests.auth import HTTPBasicAuthurl = 'https://YOUR_ZENDESK_SUBDOMAIN.zendesk.com/api/v2/search/export.json?query=role%3Aagent&...

• Kommentar anzeigen
• Roman Sheydvasser
• Erstellt 27. Oktober 2022 21:34
• 2 Stimmen

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I pull a list of all my macros from Zendesk?

You can also use the per_page parameter to list out all of your macros if you have more than 100: https://SUBDOMAIN.zendesk.com/api/v2/macros.json?per_page=1000

• Kommentar anzeigen
• Roman Sheydvasser
• Erstellt 12. August 2022 18:11
• 1 Stimme

1. Objects and rules
2. ...
3. Business rules
4. Using Liquid markup to customize the formatting and placement of text in comments and email notifications

Fyi, if you're looking for information about how to do visual formatting / styles with Liquid markup, it's just plain html. To bold something: <b>bold</b> To make something into a heading: <h1>head...

• Kommentar anzeigen
• Roman Sheydvasser
• Erstellt 31. März 2022 21:14
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Hide menu panel

You can also use something like a scriptmonkey/tampermonkey/greasyfork script to hide the left menu panel. This one is specifically for Zendesk: https://greasyfork.org/en/scripts/35585-toggle-sideb...

• Kommentar anzeigen
• Roman Sheydvasser
• Bearbeitet 25. März 2022 18:52
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Do NOT Truncate Comments Without Warning

This appears to have happened to us with a zendesk chat transcript that was too long. Either a warning or a link to a full transcript would be great.

• Kommentar anzeigen
• Roman Sheydvasser
• Erstellt 11. April 2019 22:42
• 2 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Disable offline messages for everyone

+1

• Kommentar anzeigen
• Roman Sheydvasser
• Erstellt 2. April 2019 21:14
• 1 Stimme