Martijn Snels • pluscloud.nl - Zendesk Premier Partner

1. Zendesk updates
2. Announcements
3. Announcing Content Pinning in Knowledge in the Agent Workspace 

As the API is not documented right now, and I see many people are requesting this, I wanted to share our reverse engineered unofficial documentation of the Ticket Content Pins API Endpoint. This in...

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• Martijn Snels • pluscloud.nl - Zendesk Premier Partner
• Bearbeitet 27. Juli 2023 07:01
• 4 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing Content Pinning in Knowledge in the Agent Workspace 

Lisa Wong I noticed in the API endpoint I found this is available for any external content that is indexed in the Federated Search feature. Once the API documentation is added to the developer docu...

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• Martijn Snels • pluscloud.nl - Zendesk Premier Partner
• Erstellt 26. Juli 2023 06:56
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing Content Pinning in Knowledge in the Agent Workspace 

Nice! Will there be an option to pin an article via the app framework or API? Dan Cooper There seems to be a 'ticket_content_pins' endpoint, but it's not documented yet.

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• Martijn Snels • pluscloud.nl - Zendesk Premier Partner
• Erstellt 21. Juli 2023 09:14
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing Agent Home (beta)

Hi Zac Garcia, where can we provide feedback and ideas on the current Agent Home or report any issues? I've just listed them below for you now. Issues & Questions Tickets do not disappear when you...

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• Martijn Snels • pluscloud.nl - Zendesk Premier Partner
• Erstellt 19. Juli 2023 06:27
• 6 Stimmen

1. Community
2. Zendesk AI EAP - Generative AI
3. Control over salutation and signature

Thanks Anurag Singh!

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• Martijn Snels • pluscloud.nl - Zendesk Premier Partner
• Erstellt 9. Juni 2023 11:06
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing a change to a new article in section e-mail notification

Katarzyna Karpinska We now have reports from customers that actually want to have the article contents back in the messages. For an example, many software companies (like Zendesk itself) use it to ...

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• Martijn Snels • pluscloud.nl - Zendesk Premier Partner
• Erstellt 2. Juni 2023 12:04
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversation Signatures all at the bottom of the trail

Toby Sterrett I noticed this message where you confirm the signature should be above the quoted text of a Side Conversation. Does this apply to quotes of comments in the tickets as well? We do not ...

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• Martijn Snels • pluscloud.nl - Zendesk Premier Partner
• Erstellt 12. April 2023 08:54
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Toby Sterrett We often get feedback from agents that say the blue dot in the Side Conversation button for new activities is not visible enough. Would this be something that is in scope of this chan...

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• Martijn Snels • pluscloud.nl - Zendesk Premier Partner
• Erstellt 19. Oktober 2022 07:58
• 1 Stimme