Uri Flores

Any update on this?

Hi Gentry,

I was able to use the Ticket Events Query.

Thanks,

Uriel

Hi Gentry,

Thanks for your response. However, I do not see the "Duration - Calendar (hrs) > Full Resolution Time - Hrs" metric.

Thanks,

Uriel

Hello

Is there a query to calculate the full resolution time in hours and days it took to resolve a ticket in explore?

Thanks,

Uriel

Got it. I was able to to create all the steps, but for some reason the trigger is not cc'ing the user with the added email address in step 3.

Gotcha. I copied the URL with the place holder and got the following error:

Thanks,

Uriel

Hi Brett,

Thanks for your response. I was referring to the URL itself. Is the URL targeted to a specific ticket? 

Thanks,

Uriel

I have a question, where do I refer my URL link in step 4?

How would I edit the header to show differently in a different page?